Wake County Public Safety Center, NC

Visitation at Wake County Detention Center (3301 Hammond Road) is video-only—there are no routine in-person contact visits. Hours run Monday–Thursday, 9 a.m.–1:30 p.m. and 4:00 p.m.–6:30 p.m., with no visits on county holidays. You'll need to schedule at least 24 hours ahead by calling 919-857-9103 (scheduling calls accepted Monday–Thursday, 8 a.m. to 5 p.m.). Each inmate gets one 30-minute visit per week. Up to two visitors can attend at once—either two adults, or one adult and one child. Anyone under 16 must be accompanied by someone 18 or older. Bring a photo ID and leave it at the registration desk during your visit. Store personal items in lockers; staff won't accept money, messages, letters, or packages during visitation.

Wake County Public Safety Center uses the GettingOut/Telmate system for phone calls, messaging, and video visits. Start by creating a Friends & Family account with the facility's approved communications vendor, then sign in through their app or online portal. From there, you can add funds so the person in custody can place calls or use paid messaging and tablet features. Video visits are scheduled through the vendor app once both of you are approved. One important note: Friends & Family GettingOut accounts go inactive after 180 consecutive days without activity, and unused funds can be forfeited. For vendor support, call GettingOut/Telmate customer care at 1-866-516-0115.

Wake County Public Safety Center uses a mail-scan system. Personal mail—letters, photos, and drawings—gets scanned and delivered digitally to the inmate's tablet rather than handed over as originals. To avoid delays, include the full facility name and state, plus the inmate's name and unique identifier. Put your full name and physical return address in the top-left corner of the envelope. Packages and legal mail don't go through the scanning vendor. Send those directly to the facility's mailing address or through an approved vendor following facility rules. Need an original item back? Act quickly. Scanning programs typically hold originals only briefly, and you'll need to follow the vendor's request window before items are destroyed.

To add money for someone at Wake County Public Safety Center, Wake County directs deposits online through Access Corrections. The facility page currently states NO IN-PERSON DEPOSITS ARE BEING ACCEPTED. However, a separate Wake County page lists in-person transaction locations and hours for both the John H. Baker Jr. Public Safety Center and the Wake County Detention Center—so confirm current practice before making a trip. The facility also accepts mailed money orders, certified checks, and inmate payroll checks. Make them payable in the inmate's full name. Mailed items are held in escrow for 14 days before the inmate can access the funds; cash deposits are available immediately. Some GettingOut/TouchPay services are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services (GTL/ViaPath), so enter the inmate's booked name and ID exactly as listed.