Warren Correctional Inst., NC

Warren Correctional Institution welcomes visits from family and friends and offers both in-person and video options. In-person visits require an appointment—call or email the prison to schedule, then confirm your visit the day before. Your visitor application must be approved before any visit; the incarcerated person starts the process by getting blank application forms from the facility. Contact or non-contact visits depend on the incarcerated person's Security Threat Group level. Level 2 offenders may have contact visits with approved immediate family, while Level 3 offenders are limited to non-contact visits. Expect to pass through a metal detector. Follow the dress code—shirts and shoes are required, and revealing clothing is prohibited. Leave electronics at home, including cellphones, smartwatches, cameras, recording devices, and smart/AI glasses.

Warren Correctional Institution routes all non-legal incoming letters through TextBehind. Your letter gets screened, scanned, and delivered electronically to the incarcerated person's tablet. Address non-legal mail to TextBehind's P.O. Box 247 in Phoenix, MD—anything sent elsewhere will be returned. Need the original contents back? Request a return from TextBehind within 30 days for a $2.50 fee. After 30 days, unrequested originals are shredded. Packages and publications are handled differently and typically aren't processed by the scanning vendor, so follow facility rules for those items or use an approved vendor. Include the inmate's name, ID number, and the full facility name on your envelope. Processing times vary.

Warren Correctional Institution processes deposits through NCDAC's third-party vendor ViaPath and its subsidiaries, including ConnectNetwork and TouchPay. To mail a money order, make it payable to TouchPay, include the required deposit slip, and send it to TouchPay Holdings, PO Box 174, Houston, TX 77001‑0174. Mailed deposits typically post within ten business days. Only approved visitors can deposit funds on someone's behalf. Run into problems? Call ViaPath at 877‑650‑4249. Deposited money goes into the offender's trust/commissary account for canteen purchases—drinks, snacks, hygiene items, stamps, batteries—or it can stay on the account until transfer or release.

For letters and approved parcels to someone at Warren Correctional Institution, use the mailing address: P.O. Box 728, Norlina, NC 27563. The physical location is 379 Collins Rd., Manson, NC 27553. For non-emergency questions about an incarcerated person, call the main line at 252-456-3400. Have the person's full name and any offender or booking ID ready—it helps staff find the right record faster. For emergencies, call 911. For routine matters, keep your request short and specific (visit scheduling, mail status, medical questions) so staff can route your call efficiently.