Who to Call When You Have Questions About Western Illinois Correctional Center

For most general questions, start with Western Illinois Correctional Center’s main phone number: (217) 773-4441. This is the best first call when you’re trying to reach the facility directly and get pointed to the right office.

Need to send paperwork? The fax number is (217) 773-2202. Fax works well when you need a paper trail or want confirmation that documents were delivered.

Here's where phone calls hit a wall: visitor list status. IDOC staff won't tell you whether you're on someone's approved visitation list - even if you ask nicely. The only way to find out is to write to the incarcerated person and ask them directly.

For victim-related concerns - like requesting a mail stop or phone restriction - contact the Illinois Department of Corrections Victim Services Unit by mail: 1301 Concordia Court, P.O. Box 19277, Springfield, IL 62794-9277. This is where formal requests and documentation should go.

You can also reach the Victim Services Unit toll-free at 877-776-0755. If you're unsure which form or process applies to your situation, this line is more helpful than calling the facility directly.

Call Vs Write

• ✓ Call Western Illinois Correctional Center at (217) 773-4441 when you need general facility help or to be transferred to the right department.
• ✓ Don’t call the facility to ask if you’re on someone’s approved visitor list - IDOC staff can’t confirm that by phone.
• ✓ Write to the incarcerated person to ask whether you’re on their visitor list and to confirm your visitation status.