How to Contact an Inmate at Facility
Staying in touch with someone here comes down to three things: scheduling visits by phone, setting up phone calls through the facility's provider, and knowing how to add funds to an inmate account.
All in-person visits must be scheduled over the phone. Call (413) 858-0195 between 8 a.m. and 8 p.m. to make an appointment.
Each inmate can receive up to two in-person visits per week, so plan ahead if multiple family members want to come. Same-day appointments are only possible if a slot is still open. If you're hoping to visit today, call and ask what's available.
Phone service for inmates at this facility runs through ICSolutions. For help with calling setup or account questions, contact the ICSolutions Customer Call Center at (888) 506-8407. They're available 24 hours a day, 365 days a year.
You can add money to an inmate's account (for phone calls or commissary) through the SecureDeposit system operated by Keefe Commissary Network. In-person lobby deposits and kiosks are available at the facility. You also have a couple of remote options: call Access Secure Deposits toll-free at (866) 345-1884, or use the internet deposit site inmatedeposits.com.
Steps to Follow
- ✓ Schedule an in-person visit by calling (413) 858-0195 between 8 a.m. and 8 p.m.
- ✓ Keep the weekly limit in mind: up to two in-person visits per inmate, per week.
- ✓ If you want a same-day visit, call and ask whether an appointment time is available.
- ✓ For inmate phone service help, contact ICSolutions at (888) 506-8407 (available 24/7).
- ✓ Add money through SecureDeposit (Keefe Commissary Network), including in-person lobby and kiosk options.
- ✓ Use alternative deposit options if needed: call (866) 345-1884 (Access Secure Deposits) or use inmatedeposits.com.
- Confirm visit scheduling details: Call (413) 858-0195 (8 a.m. to 8 p.m.) and double-check they are still scheduling in-person visits by phone.
- Verify visit limits and availability: Ask whether the “two visits per week” limit is unchanged and whether same-day appointments are available that day.
- Confirm the phone service provider contact: If you have trouble getting calls set up, verify ICSolutions is still the provider and use (888) 506-8407 for support.
- Confirm which deposit option you’re using: Ask whether SecureDeposit (Keefe Commissary Network) is the right system for the account you’re funding, or use the alternative options (866) 345-1884 or inmatedeposits.com.
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