Mail, photos, messaging, and phone/call options for staying in touch.
The facility doesn't accept incoming phone calls. People in custody can place outgoing calls (unless they're on restricted status) using a personal identification number (PIN) through the facility's automated security system. Calls are funded with debit minutes, a Securus account, or the JPay tablet phone app. To set up service, add funds, or troubleshoot account issues, contact Securus customer support at 1-800-844-6591 or customerservice@securustech.net. You'll need to register with the vendor and fund the account before calls can go through.
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Phone calls at Western Reception, Diagnostic and Correctional Center (WRDCC) work differently than regular calls: your loved one can't receive incoming calls, but they can place outgoing calls. Here's how the system works and what you need to do on your end to receive those calls.
Getting phone calls from someone at WRDCC? Here's what you need to know: they can't receive incoming calls, but they can call you using collect, debit, or prepaid options. Setting up the right Securus funding option ahead of time ensures those calls connect without issues.
Western Reception, Diagnostic And Correctional Center (WRDCC) is located at 3401 Faraon St, Joseph, MO 64506.
No. WRDCC does not accept incoming telephone calls. Offenders may place outgoing calls unless they are on restricted status.
They place outgoing calls using a personal identification number (PIN) in the facility’s automated security system. Calls are funded with debit minutes, a Securus account, or via the JPay tablet phone app.
Contact Securus at 1-800-844-6591 or customerservice@securustech.net to set up, manage, or troubleshoot calling services. You’ll generally need to register with the vendor and fund the account before calls are possible.
All mail is opened and inspected for contraband and security reasons before delivery. If something gets rejected, both the inmate and sender typically receive written notice. An appeal process is usually available.
Include the inmate’s full name and a clear, complete return address on every item. Use the facility’s required addressing format and enough contact details so the mail can be returned if it’s rejected.
Cash isn't accepted through the mail, and most packages aren't permitted either. Use approved vendors or the facility's allowed deposit methods instead.
Visiting someone at WRDCC goes smoother when you show up with the right ID, the right clothes, and nothing in your pockets that'll slow you down at security. Here's your quick
Your first visit to WRDCC goes much smoother when you show up with the right ID, the right clothing, and only what they allow inside. Use the checklist below to avoid a wasted trip.
Planning a visit to WRDCC and wondering how many people can come—especially if you've got kids? Here's the rule, the exception for young children, and one detail you'll want to verify before making the drive.
