Send Photos & Mail at Western Reception, Diagnostic And Correctional Center

How to send messages, photos, and packages

Overview

The facility doesn't accept incoming phone calls. People in custody can place outgoing calls (unless they're on restricted status) using a personal identification number (PIN) through the facility's automated security system. Calls are funded with debit minutes, a Securus account, or the JPay tablet phone app. To set up service, add funds, or troubleshoot account issues, contact Securus customer support at 1-800-844-6591 or customerservice@securustech.net. You'll need to register with the vendor and fund the account before calls can go through.

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Quick Facts

  • Offenders at WRDCC cannot receive incoming telephone calls; they may place outgoing calls if not on restricted status.
  • Offenders must use a personal identification number (PIN) in the facility’s automated security system to place phone calls.
  • Calls from WRDCC can be funded using debit minutes, a Securus account, or the JPay tablet phone app.
  • To set up or manage calling services, contact Securus at www.securustech.net or 1-800-844-6591; customer service email is customerservice@securustech.net.
  • All incoming and outgoing mail is inspected for contraband and security reasons.

Common Questions

Can I call an inmate at Western Reception, Diagnostic And Correctional Center?

No. WRDCC does not accept incoming telephone calls. Offenders may place outgoing calls unless they are on restricted status.

How do inmates at WRDCC make phone calls?

They place outgoing calls using a personal identification number (PIN) in the facility’s automated security system. Calls are funded with debit minutes, a Securus account, or via the JPay tablet phone app.

How do I set up or troubleshoot calling services for a WRDCC inmate?

Contact Securus at 1-800-844-6591 or customerservice@securustech.net to set up, manage, or troubleshoot calling services. You’ll generally need to register with the vendor and fund the account before calls are possible.

How is inmate mail screened at Western Reception, Diagnostic And Correctional Center?

All mail is opened and inspected for contraband and security reasons before delivery. If something gets rejected, both the inmate and sender typically receive written notice. An appeal process is usually available.

What should I include on mail sent to an inmate?

Include the inmate’s full name and a clear, complete return address on every item. Use the facility’s required addressing format and enough contact details so the mail can be returned if it’s rejected.

Can I send money or packages to an inmate through the postal mail?

Cash isn't accepted through the mail, and most packages aren't permitted either. Use approved vendors or the facility's allowed deposit methods instead.

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