Setting Up Phone Accounts and Understanding Call Rules for Wheeler Inmates (Securus)
To receive calls from someone at Wheeler Correctional Facility, you'll need a Securus account - either pre-paid collect or direct-bill. Set one up online through Securus or call 1-800-844-6591.
Deposits to a Securus pre-paid collect account are capped at $200.00 each. Need to add more? You'll have to split it into separate transactions.
On the inmate's end, there's another option: they can transfer money from their trust account into a Securus debit calling account in $1 increments. Handy if they just need a small amount to complete a call.
Privacy reminder: Calls may be monitored or recorded.
- ✓ Call forwarding isn’t permitted
- ✓ Three-way calling isn’t permitted
Calls have a hard cutoff at 25 minutes. If the line suddenly disconnects, this is usually why - it catches a lot of families off guard the first time.
Even with money in your account, calls won't go through if your number isn't on the inmate's Call Allow List. Double-check that they've added your exact number, including the correct area code.
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