When You Can't Reach Whitley Detention Center: Backup Contacts & Next Steps
Can't get through on the phone? You still have options. First, double-check that you're calling the right numbers during office hours—then try a county backup contact if needed.
When calling Whitley Detention Center, ask for Jailer Jason Wilson by name. He's listed as the detention center contact, and mentioning him can help staff route your call to the right person faster.
For issues that aren't urgent - or if you need to confirm you're dealing with the correct facility - the detention center's mailing address is P.O. Box 179, Williamsburg, KY 40769. Mail won't help with time-sensitive problems, but it's a reliable backup when phones aren't cooperating.
Before trying backup contacts, make sure you've called both published lines for Whitley Detention Center: (606) 549-6013 and (606) 549-6027. Need to send paperwork? The fax number is (606) 549-6031.
Timing matters. Office hours are 8:00 AM to 5:00 PM, Monday through Friday - that's when you're most likely to reach administrative staff. The jail itself runs 24 hours a day, so if you have an urgent concern about an inmate, someone should be available even outside regular office hours.
Still can't get through? For non-urgent issues, try the Whitley County Fiscal Court main line at (606) 549-6000. Their mailing address is PO Box 237, Williamsburg, KY 40769 - useful if you need to document an ongoing problem or confirm you're reaching the right county office.
Tip: The Fiscal Court main number, (606) 549-6000, is most useful for administrative problems - especially if you’re running into website or contact-page issues - rather than urgent inmate matters.
If you've been searching the county website for contact info, you may have hit a dead end. The county contact page (contact.asp) returned an HTTP 404 error, and so did the sheriff page (sheriff.asp). When key pages are down, any web-listed phone numbers or directions could be incomplete or outdated - even if other parts of the site still load.
Note: If the county site isn’t reliable, verify details by phone - start with Whitley Detention Center at (606) 549-6013 or (606) 549-6027, then use the Fiscal Court main line at (606) 549-6000 if you can’t get through.
- Call both detention center lines - Try (606) 549-6013 first, then (606) 549-6027, in case one line is busy or down.
- Try the county backup number - If you still can’t reach anyone for a non-urgent administrative issue, call the Whitley County Fiscal Court main line at (606) 549-6000.
- Repeat during business hours if possible - If your issue can wait, your best shot at administrative help is during the detention center’s posted office hours.
- ✓ Your name and a clear callback number
- ✓ The reason you’re calling, stated in one sentence
- ✓ The date and time you called (and which number: (606) 549-6013, (606) 549-6027, or (606) 549-6000)
- ✓ Whether you left a voicemail or reached a person
- ✓ Any name or title you were given (if you spoke to someone)
- ✓ Whether you’re calling during the detention center’s office hours (8:00 AM–5:00 PM, Monday–Friday)
When to escalate: Use the Fiscal Court line for administrative escalation, but remember the jail operates 24 hours per day - urgent inmate welfare concerns shouldn’t wait for weekday office hours.
For paperwork, scheduling questions, or other administrative matters, call during office hours: 8:00 AM to 5:00 PM, Monday through Friday. If it's urgent and can't wait, remember the jail operates 24 hours a day - staff should be on duty even outside the office window.
- ✓ Date and time of the attempt
- ✓ Number you called ((606) 549-6013 or (606) 549-6027)
- ✓ Whether the call rang, went to voicemail, or disconnected
- ✓ Whether you spoke to anyone (and the name/title if provided)
- ✓ A short note on the outcome and any next instruction you were given
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