Putting Money on an Inmate's Account at Winnebago County Jail: TouchPay methods, limits, and care-package rules
Getting money onto someone's jail account is usually straightforward—until a payment gets rejected or hits a limit you didn't know about. Here's how deposits and care packages work at Winnebago County Jail, so you can get it right the first time.
Winnebago County Jail uses TouchPay for inmate-fund deposits. You have three options: the TouchPay kiosk in the lobby of the Winnebago County Justice Center, by phone at 1-866-232-1899, or online through TouchPay's deposit site. Using the lobby kiosk? Know the payment rules first. It accepts debit and credit cards, but won't take coins or $1 bills - and it doesn't give change.
Heads up: The TouchPay lobby kiosk takes debit/credit only - no coins, no $1 bills, and no change is given.
TouchPay deposits at Winnebago County Jail have firm limits that are easy to hit if you're trying to top off an account in small amounts. Each deposit must be at least $25, and no single transaction can exceed $100. There's also a weekly cap: $200 total. TouchPay limits you to five transactions per week, so even small, frequent deposits can get blocked once you hit that number.
Do not send a money order: Winnebago County Jail does not accept money orders for inmate funds, and they will be rejected.
Winnebago County Jail only accepts care packages from one vendor: iCareGifts (shop.ICareGifts.com). Packages from any other company will be rejected - even if they look similar or claim they ship to the jail.
If something goes wrong, who you contact depends on the problem. For TouchPay issues - a kiosk error, a payment that didn't post - call TouchPay customer service at 866-204-1603. For commissary order problems (missing items, wrong items), submit the complaint to the commissary vendor when the order is delivered. You file it through the kiosk or tablet using the commissary complaints field.
- ✓ Check the commissary order issue with the commissary vendor when the order is delivered.
- ✓ Use the kiosk/tablet field listed for commissary complaints to submit the complaint.
- ✓ For TouchPay kiosk/payment problems, call TouchPay customer service at 866-204-1603.
If a commissary delivery arrives after someone has already been released, the items won't be held forever. The jail keeps them for ten business days. After that, unclaimed orders are destroyed.
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