Putting Money on an Inmate's Account at Winnebago County Jail: TouchPay rules, limits, and care packages
Trying to get money to someone at Winnebago County Jail? The key things to know: deposits go through TouchPay, the jail enforces strict limits, and care packages must come from the one approved vendor or they'll be refused.
Winnebago County Jail runs all inmate account deposits through TouchPay. You have three options: use the TouchPay kiosk in the lobby, go online at www.TouchPayDirect.com, or call 1-866-232-1899.
Warning: The jail will not accept money orders for inmate account deposits.
If you're depositing in person, the TouchPay kiosk is in the lobby of the Winnebago County Justice Center. That's the only on-site deposit option.
Cash tip: TouchPay kiosks don't accept coins or $1 bills, and they don't give change. Bring bills larger than $1, or use a debit or credit card to avoid any issues.
TouchPay deposits at Winnebago County Jail have a $25 minimum and a $100 maximum per transaction. Plan your deposit amount within that range.
- ✓ Maximum total deposited per week: $200
- ✓ Maximum number of deposit transactions per week: 5
Winnebago County Jail only accepts care packages from one vendor: shop.ICareGifts.com. Packages from any other company will be refused, so don't waste your money elsewhere.
Having trouble with a TouchPay deposit (kiosk or online)? Contact TouchPay Customer Service at 866-204-1603.
- Report the problem when the order is delivered - Complaints regarding commissary orders should be submitted to the commissary vendor when the order arrives.
- Use the kiosk or tablet complaint field - Submit the complaint through the kiosk or tablet using the field listed for commissary complaints.
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