How to Contact an Inmate at Debra K. Johnson Rehab Center (TN)

Here's the most important thing to know: the Tennessee Department of Correction does not allow inbound phone calls to inmates. You can't call Debra K. Johnson Rehab Center and get connected to someone inside.

There is one exception for urgent situations. If you're dealing with a family emergency, contact the facility chaplain. The chaplain can arrange a phone call for the inmate when the circumstances call for it.

For everyday phone contact, calls go through TDOC's inmate phone system. The platform is GTL's ConnectNetwork, which handles electronic payments and account management. As of July 1, 2024, the per-minute rate on ConnectNetwork dropped to $0.075 (7.5 cents).

Steps

• ✓ Plan around the no-inbound-calls rule. You will not be able to place a call directly to an inmate at this facility.
• ✓ For a true family emergency, contact the facility chaplain and ask about having a call facilitated.
• ✓ If you expect regular phone contact, be ready to use ConnectNetwork for the inmate telephone system, including its electronic payment and account management features.
• ✓ Keep the published ConnectNetwork per-minute rate change in mind: $0.075 (7.5 cents) per minute effective July 1, 2024.

1. Confirm the inbound-call policy - Ask the facility to confirm that inbound calls to inmates are not permitted and whether there are any exceptions beyond chaplain-facilitated emergency contact.
2. Ask how emergency requests are handled - If you have an urgent situation, confirm the exact process for reaching the chaplain and what information they will need to consider facilitating a call.

1. Verify the phone platform used for this facility - Confirm that ConnectNetwork is the system used for inmate phone calls connected to Debra K. Johnson Rehab Center.
2. Verify current calling rates - Confirm the current per-minute rate and any recent effective-date changes, including the $0.075 (7.5 cents) rate noted as effective July 1, 2024.
3. Confirm how payments and account management work - Since ConnectNetwork supports electronic payments and account management, ask what options apply in your situation and what to expect during setup.