Penmate Inmate Support Guides

How to Send Mail to Someone at Debra K. Johnson Rehab Center (addressing, photos, and delivery times)

Sending mail to someone at Debra K. Johnson Rehab Center comes down to one thing: clear addressing. Personal mail is scanned and delivered digitally once it reaches the facility P.O. Box, so what you write on the outside of the envelope really matters.

• 2 min read Verified from official sources

Write the person's TDOC ID number clearly on the envelope, with "TDOC ID#" directly in front of the number. The envelope is read electronically, so legibility counts. If the TDOC ID number is missing or hard to read, the mail won't be delivered.

Reminder: If “TDOC ID#” and the number are not included clearly on the envelope, the mail will not be delivered.

Personal mail at Debra K. Johnson Rehab Center doesn't work the way most people expect. Rather than being handed over as paper, all personal inmate mail is scanned and delivered digitally to the person's tablet. Legal (privileged) mail is different. It's still physically delivered to the facility.

  1. Send your personal letter as normal - Address it to the facility, and make sure the incarcerated person’s “TDOC ID#” is clearly written on the envelope.
  2. Mail arrives at the facility P.O. Box - Delivery timing is based on when it is received there.
  3. Personal mail is scanned - The contents are turned into an electronic version.
  4. The scanned mail is delivered digitally - The incarcerated person receives it on their tablet.
  5. The paper copy is temporarily kept, then destroyed - The scanning facility retains the physical copy for up to 90 days before it is destroyed, but the electronic version remains available to the inmate for the duration of incarceration.

Tip: Sending legal (privileged) mail? Label it clearly as legal mail so it gets routed for physical delivery.

Once mail arrives at the facility P.O. Box, it's delivered to inmates within 1 to 3 business days. That clock starts when it hits the P.O. Box, not when you drop it in the mailbox. And again: if the TDOC ID number is missing or hard to read, the mail won't be delivered at all.

Photos included with personal mail get scanned just like letters, and the person receives them electronically. Since everything is reviewed during the mail process, content matters. Photos with profanity or other inappropriate content will not be delivered.

  • ✓ Photos containing profanity
  • ✓ Photos considered inappropriate content

Warning: Photos considered profane or inappropriate will not be delivered.

After your mail is scanned, the paper version is held by the scanning facility for up to 90 days, then destroyed. The person can view the electronic version for the duration of their incarceration.

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