How to Send Mail to Someone at Debra K. Johnson Rehab Center (formatting, photos, and timeline)

Mail at Debra K. Johnson Rehab Center doesn't work the old-fashioned way anymore. All personal inmate mail gets scanned and delivered digitally to the person's tablet. You're sending a physical letter, but they'll read an electronic version. This scanning process is why small details matter - clear handwriting, the right identifying info. One exception: privileged legal mail. That's still delivered physically to the facility, not scanned.

Envelope Formatting and Addressing

• ✓ Write the incarcerated person’s TDOC ID number clearly on the envelope.
• ✓ Put the exact prefix “TDOC ID#” in front of the number.
• ✓ Make sure the name and TDOC ID# are easy to read (print neatly or use very clear handwriting).
• ✓ Don’t leave the TDOC ID# off - if it isn’t included and clearly written, the mail will not be delivered.

Before mailing anything, double-check you're using the facility's current address for offender mail processing. Don't trust old envelopes or third-party sites - call to confirm if you're unsure. When addressing the envelope, keep the TDOC ID# front and center. That's what gets your mail matched to the right person once it's scanned.

Photos are allowed, but they go through the same scanning process as letters. They'll be delivered electronically to the tablet. Just know that not every image makes it through - anything with profanity or content the mailroom considers inappropriate won't be delivered.

Once your mail hits the facility P.O. Box, delivery is fast: 1 to 3 business days. That's when your loved one should see it on their tablet.

After scanning, the physical copy isn't kept forever. The scanning facility holds it for up to 90 days, then destroys it. The electronic version stays accessible for the duration of their incarceration.

1. Address your mail to the facility’s designated mailing address/P.O. Box - Write the recipient’s name and include their number as TDOC ID# [number] so the scanned mail can be matched correctly.
2. Give it a little time after it arrives - Mail is delivered within 1 to 3 business days after receipt at the P.O. Box.
3. Follow up if you’re outside the normal window - If it’s been more than a few business days after expected receipt, contact the facility with the details you have (who it was for, when you sent it, and how you addressed it).
4. Remember the physical-copy window - The scanning facility keeps physical copies for up to 90 days before destroying them, while the inmate can view the electronic version throughout incarceration.

Quick Summary

• ✓ Personal mail is scanned and delivered digitally to inmate tablets.
• ✓ Write the number exactly as TDOC ID# [inmate’s number] and make it very clear - unclear or missing TDOC ID# can prevent delivery.
• ✓ Photos are scanned too; profanity or inappropriate photos will not be delivered.
• ✓ After mail is received at the facility P.O. Box, delivery is typically within 1–3 business days.
• ✓ The scanning facility keeps physical copies up to 90 days before destroying them; the electronic version remains viewable during incarceration.
• ✓ Privileged legal mail is the exception: it is not scanned and is physically delivered to the facility.