Sending Money to Someone at Wood County Jail: JailATM Limits, Payment Methods, and Timelines
Trying to put money on someone's account at Wood County Jail through JailATM? The two things that trip people up most are the weekly deposit cap and processing time. Here's what you need to know about limits, payment methods, and what to do if your deposit doesn't show up.
Wood County Jail uses JailATM for online services, including video visits. Knowing the deposit limits upfront will save you from unexpected delays or declined payments.
Weekly deposit limit: JailATM limits deposits to $300.00 per resident per calendar week (Sunday through Saturday). That cap applies to the total from all senders combined, and the limit may vary by facility.
Payment Methods and Account Requirements
- ✓ Visa
- ✓ MasterCard
- ✓ Prepaid cards are not supported
JailATM requires a Social Security Number on your sender account before you can deposit money to a resident. If the payment screen won't let you complete your transaction, check this first.
Most JailATM deposits arrive within 24 to 48 hours after processing. If the person in custody can't see the funds yet, give it time. This is usually just a timing issue, especially within that first 1 to 2 day window.
- Wait through the normal window: Most deposits arrive within 24 to 48 hours of processing.
- Contact the facility immediately if it is still missing: Once you are past 24 to 48 hours, Wood County Jail is the first stop to initiate an investigation.
If the facility can't resolve a missing deposit after 72 business hours, JailATM (Tech Friends) will investigate. The process works like this: the facility looks into it first, then the vendor steps in if it's still unresolved.
Refunds: JailATM deposit and commissary sales are final, and refunds are generally not available. Double-check the resident information and the amount before you hit submit.
Troubleshooting and Contacts
- ✓ Save your JailATM receipt or confirmation details right after you submit the payment
- ✓ Write down the date and time you sent the deposit so you can track the 24 to 48 hour processing window
- ✓ If the deposit is still missing after that window, contact the facility immediately to start an investigation
- Check the clock: Most deposits arrive within 24 to 48 hours of processing.
- If it is missing after 24 to 48 hours, call the facility: Ask them to initiate an investigation.
- If it is still not resolved after 72 business hours, expect vendor follow-up: JailATM (Tech Friends) will investigate if the facility cannot fix it.
Deposit failing or only going through partially? Check the weekly cap. JailATM limits deposits to $300.00 per resident per calendar week (Sunday through Saturday), and that maximum includes the combined total from everyone who sent money that week.
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