Setting Up Video Visits Through JailATM for Wood County Jail: Step-by-Step

Wood County Jail runs video visits through JailATM.com. You'll use the same site to schedule visits and connect when it's time. Get familiar with your account before your first visit - you don't want to be figuring out the login while the clock is ticking.

When you create a JailATM account, expect an ID verification step. JailATM says some accounts must pass ID verification due to federal regulations before activation. If yours requires it, there may be a gap between signing up and actually being able to schedule. Set up your account early to avoid delays.

• ✓ Your basic account information (the details you’ll enter when you create your profile)
• ✓ Your Social Security number if you plan to make deposits to a resident (JailATM requires an SSN on the account for that)

Once your account is ready, head to JailATM.com to schedule your video visit for Wood County Jail. The site walks you through scheduling and connecting - think of your JailATM login as home base for the entire process.

Can't schedule a visit right after signing up? Account activation is often the issue. JailATM explains that some accounts need ID verification (due to federal regulations) before they're fully active. Until that clears, parts of the site may not work - even if your login is correct.

1. Check whether your account needs verification - If your account isn’t fully activated yet, look for prompts related to ID verification and complete them so your account can be approved.
2. Rule out device permissions - Make sure your browser has permission to use your camera and microphone, and that nothing else is already using them.
3. Try again on a computer - JailATM says the site wasn’t built for mobile, so repeating the same steps on a desktop/laptop often fixes stubborn errors.
4. Reach out to JailATM support if you’re stuck - If verification seems stalled or the site continues to misbehave after switching to a computer, contact JailATM support for help with your account status.

You're dealing with two sets of requirements: Wood County Jail's visitation rules and JailATM's account rules. JailATM may require ID verification due to federal regulations before activating certain accounts. Plan for this step so it doesn't catch you off guard when you're ready to schedule.

Funding features require extra personal information. JailATM states that a Social Security number is required on the account in order to make a deposit to a resident. If you're only scheduling video visits, you may not need this right away - but if you plan to add money, be ready for the SSN requirement.