Sending Messages and Photos to Yavapai County Inmates: How Securus eMessaging Works

You can send written messages and add attachments to make things feel more personal. Each message can include up to 5 photos and up to 5 eCards. Want to send a video instead? Securus offers 30‑second VideoGrams - record one on the spot or choose a saved video. VideoGrams are only available through the mobile app.

You'll need a Securus Online account before you can send anything. If you're trying to message someone and keep hitting a wall, check your account setup or login - that's usually the issue.

Securus eMessaging runs on

Everything you send - messages, photos, VideoGrams - goes through facility review. If something doesn't pass, it won't be delivered. You'll get a rejection notice in your inbox explaining why.

Practical Tips

• ✓ Keep the attachment limits in mind: up to 5 photos per message.
• ✓ If you’re sending eCards, stay within the limit of up to 5 eCards per message.
• ✓ If you’re planning a VideoGram, record it as a 30-second clip - and remember VideoGrams are mobile-app only.
• ✓ Write and choose attachments with review in mind, since the facility can reject messages, photos, or VideoGrams.

1. Select the right person before you pay - you must be logged into your Securus Online account to send, and the stamp price is shown when you choose the incarcerated individual.
2. Keep your own record - save a copy or screenshot of what you sent and your stamp purchase details, so you can track what went out and what it cost.