Sending Messages and Photos to Yavapai County Inmates: How Securus eMessaging Works
Yavapai County detention facilities use Securus eMessaging for electronic messages and media. Here's what you can send, how the stamp payment system works, and what to expect if something gets rejected.
Securus eMessaging lets you send email-style messages with attachments. Each message can include up to 5 photos and up to 5 eCards. Two other options work a bit differently. Snap n' Send is for sending just a photo. VideoGram lets you send a 30-second video, either recorded on the spot or pulled from your camera roll.
App-only features: Snap n’ Send (photo-only) and 30-second VideoGrams are available only through the Securus mobile app.
You'll need a Securus Online account to use eMessaging for someone in Yavapai County. Once you're set up, the system runs on stamps. You buy stamps, then spend them on messages and add-ons. A few practical details: you can include a return stamp with your message so the person in custody can reply without buying stamps first. You can also transfer stamps to them at no cost to the incarcerated person.
Tip: Stamp costs can vary by facility. Always go by the price you see in Securus after you select the incarcerated person you are messaging.
The facility reviews everything you send: messages, photos, and VideoGrams. If something gets rejected (including a reply from the incarcerated person), you'll receive a rejection notice in your Securus inbox explaining why. One thing to know upfront: stamps used on rejected content are not refunded.
No-refund policy: Stamps are not refunded if a message, photo, or VideoGram is rejected by the facility.
Practical Next Steps
- ✓ Check your Securus inbox for the rejection notice, it should include the reason.
- ✓ Fix the issue described in the notice and re-send (if the system allows you to).
- ✓ Assume the stamps used for the rejected item are gone, stamps are not refunded for rejected messages or attachments.
- ✓ Keep in mind that all messages, photos, and VideoGrams are subject to facility review, so even normal-looking content can be screened.
- Pull the rejection reason from your inbox - if you need clarification on what the facility will allow, contacting the detention center directly is often the fastest way to get a clear answer.
- Call the Camp Verde Detention Center - Phone: (928) 567-7734. Fax: (928) 777-7248. Address: 2830 N Commonwealth Drive, Suite 105, Camp Verde, AZ 86322.
- Call the Prescott Detention Center - Phone: (928) 771-3260. Fax: (928) 777-7248. Address: 1200 Prescott Lakes Parkway, Prescott, AZ 86301.
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