Direct Pay vs. PIN Debit: Which Phone Account Option Is Right for Yuma County Families?
Trying to keep phone calls going with someone at the Yuma County Adult Detention Center? Your main decision comes down to this: do you want call funds locked to your phone number (Direct Pay), or should your loved one be able to call any number (PIN Debit)? Here's how each option works and which one might fit your situation.
Direct Pay ties your deposited call time to your phone number. The inmate can only use those funds to call that specific line - your cell, home phone, or whichever number you attached the deposit to. Simple setup when you want all calls going to one place.
Good fit if you want control: Direct Pay is designed for families who want calls limited to one number - the one you deposit to.
PIN Debit works differently. Funds go into the inmate's PIN debit account, and from there they can call any phone number. If your loved one needs to reach multiple people - a spouse, a parent, a job contact - this option gives them that flexibility.
Direct Pay vs. PIN Debit in one line: Direct Pay limits calls to the depositor’s phone number; PIN Debit funds the inmate’s account so they can call any number.
Yuma County's inmate telephone services (plus Chirper texting and tablet services) run through Combined Public Communications (CPC), also known as InmateSales. To set up or manage accounts, head to www.inmatesales.com.
Hit a snag? Can't get a payment through, confused about account types, or just have questions? Contact CPC/InmateSales customer service at (877) 998-5678. For video or email services specifically, the detention center lists 1-702-829-3001.
- ✓ Access Corrections online
- ✓ Access Corrections by phone: (866) 345-1884
- ✓ Detention Center front-lobby kiosk
- ✓ U.S. mail (cashier’s checks/money orders)
Scam warning: Use www.inmatesales.com when leaving funds for tablet/Chirper services, and watch for look-alike web addresses with tiny URL variations.
Here's something that catches families off guard: inmates can also buy phone time through their commissary account. The catch? It's not available immediately. Phone time purchased this way only becomes usable after the weekly commissary order is processed.
Plan for a delay: If your loved one buys phone time through commissary, expect it to show up after the weekly commissary processing cycle - not right away.
- Decide whether calls should be limited to your number - If you want the deposited funds to only allow calls to the phone you choose, Direct Pay is built for that.
- Decide whether your loved one needs flexibility - If they need to call more than one person, PIN Debit adds funds to the inmate’s account so they can call any number.
Want to compare costs or figure out which account type you already have? Go straight to the source. CPC/InmateSales handles the accounts and can walk you through current rates, restrictions, and any account-specific issues. Use the InmateSales portal at www.inmatesales.com or call (877) 998-5678. For video or email services, try 1-702-829-3001.
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