Facility contact details, addresses, and who to call in an emergency
To reach a specific IDOC facility, start with the phone number on that facility's page. Logan Correctional Center and Western Illinois Correctional Center both list phone and fax numbers. For questions about mail stop requests or phone restriction requests, IDOC's Victim Services Unit has a mailing address in Springfield and a toll-free number: 877-776-0755.
Warning: For urgent medical or safety emergencies, call 911.
If your loved one is in federal custody, the Federal Bureau of Prisons Central Office is at 320 First St., NW, Washington, DC 20534, phone (202) 307-3198. Emails are processed like written correspondence and may take 20 to 30 working days for a response. For public records requests at the county level, procedures vary. One Illinois sheriff's office FOIA form directs requests to its FOIA Officer at 301 W. Franklin St., Taylorville, IL 62568.
Common Questions
Q
How do I address mail to someone at Western Illinois Correctional Center?
Use the “Individual in Custody Mail” format listed by the facility: “Individual in Custody Name & IDOC#” on the first line, then “2500 Rt. 99 South,” then “Mount Sterling, IL 62353.” Western also lists its business mail address at the same street address in Mount Sterling.
Q
If I have problems scheduling or account questions for video visits, who should I call?
Start with the vendor that runs the video visit platform for that facility, since registration and scheduling issues are often handled through the vendor. For example, InmateSales lists a customer service number (702-829-3001). For general facility questions, you can also call the facility directly, for example Logan Correctional Center lists a phone number on its facility page.
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