Kentucky

Facilities may offer more than one option, including mailed money orders for a canteen/commissary account, deposits at a lobby kiosk, or vendor-based online deposits. For phone minutes in some systems, deposits can be made through the Care-A-Cell joint accounts process.

Kentucky DOC publishes a separate process for attorney video visits through Securus, including identity verification and proof of licensure during registration. For Securus attorney video visits, Kentucky DOC states the visit costs $5 for up to a 25-minute session and that visits are not monitored or recorded by staff. For legal documents, attorneys registering for the Legal Mail Portal are required to upload proof of licensure in good standing.

Put a complete return name and address on every piece of incoming mail, and include the inmate number. Mail without an inmate number can be returned to the sender.

Some facilities charge medical co-pays that are billed to the inmate’s account, for example one published schedule lists a $10 fee for a medical, dental, or mental health visit and a $2 fee per prescription. For Kentucky probation-related costs (like supervision fees, restitution, fines, court costs, or drug testing fees), payment methods can include app or kiosk payments for drug testing fees and other payment locations for the rest.

Use the portal’s published help contacts. Kentucky DOC lists an email for questions or problems registering or using the system (doc.legalmailportal@ky.gov), and the user guide lists a Kentucky support phone number (502-875-3733) and support email (support@kentucky.gov). For facility-specific questions about what is accepted, contact the facility directly.

Kentucky Probation and Parole materials state that children are not allowed in their offices due to security concerns. For facility visitation, rules can differ by location, so check the specific facility’s visiting information and sign-in rules before bringing children.

It depends on the facility, but weekly cycles are common. One published example allows a canteen order once per week with a Friday 8:00 a.m. cutoff for delivery the following Tuesday, and another Kentucky detention center describes using a commissary system for ordering basic items.