Find the right facility and official contact numbers
First, confirm exactly where your loved one is housed. Kentucky has state prisons, county jails, and other custody locations, each with different rules and phone numbers. Before calling, verify the facility name and physical address on the official facility page, then use the listed phone number for that specific office (not a social media post or copied directory listing).
- ✓ Kentucky DOC Victim Services Branch Office: 502-564-5061
- ✓ Victim Line: 877-687-6818
- ✓ Email: VSB.help@ky.gov
- ✓ Written release-notification requests: Kentucky DOC Victim Services Branch, P.O. Box 2400, Room G-46, Frankfort, KY 40602
Warning: Double-check the city and state on any “contact us” page before you rely on it. Some pages online list addresses and phone numbers that do not match the facility you meant to reach.
Common Questions
Q
How do I register my phone number so calls from the facility are private?
If the facility uses Securus, you can request that your phone number be marked as private by contacting the correctional facility and asking them to register your number with Securus. This is specifically recommended as a way to help ensure calls are not recorded.
Q
How do I schedule or request a visit at a state facility?
Some Kentucky DOC facilities require you to request a visit in advance by email and wait for confirmation. Bell County Camp, for example, instructs visitors to email a visitation address and submit requests seven days ahead of time, then arrive at the posted time for processing and screening.
Q
What are the typical visiting times and lengths I should expect?
It depends on the facility. One Kentucky DOC example publishes weekend hours from 9:00 a.m. to 2:00 p.m., while some detention centers limit visits to 20 minutes, and another publishes one 20-minute visit per week.
Q
Are there fees for medical visits or prescriptions for inmates?
Some facilities charge medical co-pays that are billed to the inmate’s account, for example one published schedule lists a $10 fee for a medical, dental, or mental health visit and a $2 fee per prescription. For Kentucky probation-related costs (like supervision fees, restitution, fines, court costs, or drug testing fees), payment methods can include app or kiosk payments for drug testing fees and other payment locations for the rest.
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