Where to find facility and MDOC contact details
If you're dealing with an MDOC facility and need a central starting point, MDOC's Central Office is at 301 North Lamar Street, Jackson, MS 39201, with a main phone number of 601-359-5600. This helps for general questions, but most day-to-day issues (mail, visitation, property) still get handled at the individual institution level.
To find the right address and phone number for a specific prison, MDOC's facilities page includes a map-style listing with contact details for state, regional, and private facilities, plus community offices. For visiting-list questions, MDOC advises contacting the institution Monday through Friday between 8 a.m. and 5 p.m. If your issue involves phone account billing or blocked calls, MDOC points families to GTL customer service rather than the prison front office.
Local government offices in Mississippi have their own contact lines and hours, so verify you're calling the right place. DeSoto County, for example, offers in-person passport application services at the DeSoto County Courthouse (2535 Highway 51 South in Hernando) and lists a phone number for Passport Services (662-469-8398), with applications accepted Monday through Friday, 8:00 a.m. to 3:30 p.m. When trying to reach a jail or prison, use the official facility page to confirm the current phone number before you make the trip or mail anything important.
Common Questions
Q
Who do I call if I cannot receive calls from an inmate or if calls are blocked?
For MDOC facilities, MDOC lists the telephone service provider number 1-877-650-4249 for blocked-call issues. MDOC also directs people with account or billing questions to GTL customer service at 1-877-650-4249.
Q
Where do I get visitation application forms?
From the inmate. MDOC says inmates must initiate the process by sending the Application for Visiting Privileges to prospective visitors. MDOC also states the forms are not available online and are not emailed or mailed by MDOC.
Q
What should I do in an emergency involving an inmate?
MDOC instructs families to contact the inmate’s unit chaplain of their housing unit to verify and process information. You can also use MDOC’s Central Office phone number as a starting point if you need help getting routed to the right place.
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