Sending money: methods, rules, and practical tips
For NMCD facilities, assume that outside funds are handled through the mail as money orders, with limited exceptions. NMCD requires that money orders from family or friends clearly include the inmate's name and five-digit Corrections number. The sender must also be on the inmate's approved visitor list for the inmate to receive the money. Worried about deductions? NMCD policy caps total authorized deductions from an inmate's net compensation at 50%.
County facilities may offer additional options, including payment by phone. Valencia County, for example, lets you add money by telephone through TechFriends at 1-870-627-5476. Depending on the facility, you may also find third-party services like TouchPay (which offers multiple payment channels, including cash options) and iCare Gifts (which lets you order from a personalized catalog with delivery handled for you). If you use an AdvancePay-style account, watch for inactivity rules: ConnectNetwork states an account can become inactive and be subject to forfeiture after 180 consecutive days of inactivity. Refunds are handled through customer service by phone.
Tip: Some jails also accept deposits in person during business hours. Others use a third-party service that takes payments online or by phone (JPay offers both options). Confirm fees, posting time, and the correct inmate identifiers with the facility before you send money.
Common Questions
Q
What is the easiest way to add money to an inmate's account if I do not want to use a website?
Some facilities allow you to pay by phone or in person, so you are not forced to use a website. For example, Valencia County states you can add money by telephone through TechFriends at 1-870-627-5476, and some jails also accept cash or money orders deposited at the facility during business hours. If you are paying a bond in Valencia County, they accept only money orders for bonding and recommend confirming the exact bond amount with their Records Department at 505-565-8900 ext. 1.
Q
Are there limits on deductions from an inmate's earnings when money is deposited?
Yes. NMCD policy says total authorized deductions (including victim restitution, confinement costs, discharge money, child support, or a combination) cannot exceed 50% of the inmate’s net compensation.
Q
If a vendor account becomes inactive, how can I get a refund?
ConnectNetwork states an AdvancePay account can become inactive and be subject to forfeiture after 180 consecutive days of inactivity or non-use. It also states you can obtain a refund by calling customer service at 877-650-4249.
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