Oregon
Staying connected with someone in Oregon means understanding whether they're in an Oregon DOC (state prison) facility or a county jail. The systems work differently. This page covers the basics of communication, visits, mail, and money, plus official contact points for when you need answers fast. If you're not sure where to start, first confirm which type of facility your loved one is in.
Phone & Messaging
The communication tools available depend on where your loved one is housed. Oregon DOC rolled out tablets and messaging services statewide through Telmate,...
Read guideFacility Info
For questions about Oregon DOC visiting paperwork, use the statewide visiting application help line and Visitor Services contacts. Oregon DOC lists a phone...
Read guideHow facility rules vary and where to check local policies
Start with the exact facility where your loved one is housed, then work outward to statewide resources. Even forms labeled as "general" may need to go to a...
Read guideMail & Photos
Mail rules vary widely across Oregon counties and can change quickly. Always confirm current instructions before sending anything. Clatsop County Jail...
Read guideSending Money
In Oregon DOC, adults in custody typically have two separate "buckets" of money: a phone account (for calls, electronic messaging, and tablet services) and...
Read guideVisitation
Visit rules depend on the facility, so treat any schedule you find online as a starting point. Oregon DOC publishes visiting hour windows that include a...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
How do I schedule or check a visit at an ODOC facility?
Start with Oregon DOC’s posted visiting hours and session structure, because visits are organized into set windows and you can only attend one session (AM or PM) unless an exception is arranged ahead of time. Oregon DOC also provides specific arrival instructions, including waiting until set times for AM and PM sessions. If you’re unsure what applies to your loved one’s institution, confirm details with the facility before you travel.
Q
Can I visit someone in Special Housing (DSU, SHU, MHI)?
Yes, but Oregon DOC states these visits cannot be scheduled through ICSolutions. To arrange a visit for someone in Special Housing (DSU, SHU, or MHI), ODOC instructs visitors to call the institution and ask to speak to SHU staff.
Q
What is the confirmation code for onsite video visits and how is it formed?
For the onsite video visitation stations described by ICSolutions, the confirmation code is your ICSolutions account phone number plus the 4-digit PIN you chose when registering. You enter that code to log on at the facility station and connect to the visit.
Q
Are tablet messaging services available in Oregon DOC, and should I be concerned about security?
Oregon DOC reported that Telmate completed tablet installation so tablet services were available across all ODOC facilities, and it highlighted tablet messaging as another way to connect. Security is worth paying attention to: Telmate has publicly stated that in August 2020, some Telmate users’ personal information was exposed and accessed by unknown attackers. Before you create or fund an account, read the vendor’s security notice and decide what information you’re comfortable providing.