Pennsylvania
Want to avoid wasted trips and missed calls in Pennsylvania? Start with the right agency and the right facility page. County jails, Pennsylvania DOC prisons, and federal (BOP) facilities each have different rules, phone systems, and mailing addresses, even when they're in the same city.
Facility Info
First, figure out what kind of facility your loved one is in. The rules and contact points vary completely across Pennsylvania. County jails typically...
Read guidePhone & Messaging
Not every problem requires a phone call. If you're trying to fix messaging or tablet access issues, Pennsylvania DOC directs families to ViaPath...
Read guideVideo visits, tablets, and messaging: accounts, costs, and rules
Costs and time limits vary by facility. At Allegheny County, for example, video visits have a 30-minute limit and cost $0.25 per minute. Friends and family...
Read guideVisitation
Expect real security screening when you visit. Pennsylvania DOC warns that all visitors are subject to search before entering, which may include an Ion...
Read guideMail & Photos
For people in the Pennsylvania DOC, general mail doesn't go directly to the prison. It must be sent to Smart Communications (the DOC's third-party mail...
Read guideSending Money
Start by confirming what your specific facility accepts. The vendor and rules differ between Pennsylvania DOC, county jails, and federal facilities....
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Where do I mail letters, photos, or cards for someone in the Pennsylvania DOC?
Pennsylvania DOC states general correspondence must be mailed to its central processing vendor, Smart Communications, at P.O. Box 33028, St. Petersburg, Florida 33733 (addressed with the inmate’s name and number). Publications are handled differently, so use the DOC’s publications rules when you are sending books or magazines.
Q
How many photos can I send and will they be returned?
Pennsylvania DOC limits photos to 25 per mailing, and photos cannot be returned. The DOC also restricts content (for example, no obscenity, explicit sexual material, or nudity).
Q
Can I record, upload, or share a video visit?
No. Pennsylvania DOC states that recording, uploading, sharing, or otherwise distributing a video visit is not authorized.
Q
How do I get set up to receive phone calls from an inmate?
For someone in a Pennsylvania DOC facility, the DOC states you must create a phone account through Securus to receive calls. If you need help with the account, Securus support is listed at 800-844-6591.