Arizona

For ADCRR, adult visitors applying for in-person, phone, or video visits must pay a one-time, non-refundable $25 background check fee. ADCRR says people who only want phone calls do not have to pay the fee, but they still must apply for phone privileges through the regular process. ADCRR also states the background fee can be paid electronically using any of three vendors through options like storefront or walk-up locations, phone, mobile app, or internet.

ADCRR asks you to allow up to 60 days to process the application once the required payment (if applicable) and supporting documentation are received. Build that timeline into your plans, especially if you are trying to schedule a first visit quickly.

Yes in some facilities. For example, Yuma County Detention Center states inmates are eligible to receive emails through Inmate Sales, and it directs friends and family to create an account through that vendor’s web portal.

Yes, there have been reported incidents. ConnectNetwork/ViaPath states unknown attackers exposed and accessed personal information of thousands of Telmate users in August 2020. Separately, GettingOut states Friends and Family accounts can become inactive and be subject to forfeiture after 180 consecutive days of inactivity, so it is worth logging in and monitoring your balances and activity.

Yes, some county jails use video-only visitation. Yuma County Detention Center states it transitioned to video visitation exclusively, and it provides video visits through Combined Public Communications (InmateSales). Gila County also states visitation is electronic only through GettingOut, with no in-person visits, and it notes there are stations available at the Globe facility.