Send Photos & Mail at ASPC-Yuma-Cibola Unit, AZ

How to send messages, photos, and packages

Overview

ASPC‑Yuma Cibola uses Securus for digital mail. If you run into issues or have questions, Securus customer service is available 24/7 at (800) 844‑6591. Here's how digital mail works: your original letter gets scanned at a central location and delivered to the inmate's secure tablet or through an electronic kiosk. There's no limit on how much mail can be uploaded to a tablet. For phone calls, video visits, or tablet messaging, you'll set up an account with the approved vendor, complete verification, add funds, and schedule or send messages through their platform. Fees and payment methods vary by vendor, so check with Securus or the specific provider for details.

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Quick Facts

  • Securus customer service for digital mail is available 24/7 at (800) 844-6591.
  • Digital mail is original postal/hardcopy mail scanned centrally and delivered to an inmate's secure tablet or kiosk.
  • There is no facility limit on the amount of mail that can be uploaded to an inmate's secure tablet.
  • To use phone, video, or tablet messaging, create an account with the approved vendor, complete verification steps, and add funds through the vendor platform.
  • Personal mail (letters, greeting cards, photos) to inmates must be addressed to ADCRR’s Digital Processing Center, PO Box 211309, Dallas, TX 75211 (effective Dec 15, 2025).

Send Photos & Mail Guides

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How Long Digital Mail Takes and How Inmates at Cibola Access It

Digital mail can feel confusing, especially when you're waiting on something time-sensitive. Here's what to expect for processing time at ASPC‑Yuma‑Cibola Unit, how your loved one can view mail without a tablet, and what to do if something seems stuck.

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How to Send Mail to Someone at ASPC Yuma — Cibola Unit After Dec 15, 2025

Starting December 15, 2025, personal mail for someone at ASPC Yuma — Cibola Unit no longer goes to the unit's local P.O. Box. Instead, personal letters, greeting cards, and photos must be sent to ADCRR's Digital Processing Center in Texas: PO Box 211309, Dallas, TX 75211.

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What Happens If You Address Mail Wrong During Arizona’s Digital Mail Transition

Arizona is moving personal inmate mail to a Digital Processing Center in Texas starting December 15, 2025. If you accidentally send personal mail directly to a prison complex during the changeover, don't panic—ADCRR is offering a one-month grace period from December 15, 2025 through January 15, 2026. Mail sent the old way during this window will still be processed and delivered. Think of this grace period as a courtesy buffer while everyone adjusts to the new system. Already dropped something in the mailbox addressed the old way? If it falls within this timeframe, ADCRR says they'll handle it rather than bouncing it back immediately.

Common Questions

How do I get help with digital mail at ASPC‑Yuma Cibola?

Call Securus customer service for digital mail support 24/7 at (800) 844‑6591.

What is digital mail and how do inmates receive it at Cibola?

Digital mail is original postal/hardcopy mail that’s scanned at a central location and delivered to an inmate’s secure tablet or an electronic kiosk. ASPC‑Yuma Cibola does not limit the amount of mail that can be uploaded to the tablet.

How do I set up and pay for phone, video, or tablet messaging for an inmate?

Set up an account with the facility's approved vendor, complete verification, and add funds or purchase credits through their platform. Fees and accepted payment methods vary—check the vendor's website or contact their support for specifics.

Where do I send personal letters to someone at ASPC‑Yuma Cibola Unit after Dec 15, 2025?

After Dec 15, 2025, send personal letters, greeting cards, drawings, and photos to ADCRR’s Digital Processing Center, PO Box 211309, Dallas, TX 75211. Make sure you include the inmate’s full name, ADC/ID number, and your return address, or it may be returned.

Can I send packages or books directly to an inmate at Cibola Unit?

No. Packages and publications are not handled through the digital mail center and must be sent to Arizona Department of Corrections, Rehabilitation and Reentry at 801 E Jefferson Street, Phoenix, AZ 85034. Packages cannot be sent to the digital mail processing center.

What happens to original mail after it is scanned for an inmate at ASPC‑Yuma Cibola?

Originals are stored by the contractor for 90 days, then professionally disposed of. Want yours back? Include a self-addressed, stamped envelope. If the person is released, they can access their digitized mail through a secure public site for up to 90 days using provided credentials.

Other Guides for ASPC-Yuma-Cibola Unit, AZ

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