How to send messages, photos, and packages
ASPC‑Yuma Cibola uses Securus for digital mail. If you run into issues or have questions, Securus customer service is available 24/7 at (800) 844‑6591. Here's how digital mail works: your original letter gets scanned at a central location and delivered to the inmate's secure tablet or through an electronic kiosk. There's no limit on how much mail can be uploaded to a tablet. For phone calls, video visits, or tablet messaging, you'll set up an account with the approved vendor, complete verification, add funds, and schedule or send messages through their platform. Fees and payment methods vary by vendor, so check with Securus or the specific provider for details.
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Digital mail can feel confusing, especially when you're waiting on something time-sensitive. Here's what to expect for processing time at ASPC‑Yuma‑Cibola Unit, how your loved one can view mail without a tablet, and what to do if something seems stuck.
Starting December 15, 2025, personal mail for someone at ASPC Yuma — Cibola Unit no longer goes to the unit's local P.O. Box. Instead, personal letters, greeting cards, and photos must be sent to ADCRR's Digital Processing Center in Texas: PO Box 211309, Dallas, TX 75211.
Arizona's
Arizona is moving personal inmate mail to a Digital Processing Center in Texas starting December 15, 2025. If you accidentally send personal mail directly to a prison complex during the changeover, don't panic—ADCRR is offering a one-month grace period from December 15, 2025 through January 15, 2026. Mail sent the old way during this window will still be processed and delivered. Think of this grace period as a courtesy buffer while everyone adjusts to the new system. Already dropped something in the mailbox addressed the old way? If it falls within this timeframe, ADCRR says they'll handle it rather than bouncing it back immediately.
Call Securus customer service for digital mail support 24/7 at (800) 844‑6591.
Digital mail is original postal/hardcopy mail that’s scanned at a central location and delivered to an inmate’s secure tablet or an electronic kiosk. ASPC‑Yuma Cibola does not limit the amount of mail that can be uploaded to the tablet.
Set up an account with the facility's approved vendor, complete verification, and add funds or purchase credits through their platform. Fees and accepted payment methods vary—check the vendor's website or contact their support for specifics.
After Dec 15, 2025, send personal letters, greeting cards, drawings, and photos to ADCRR’s Digital Processing Center, PO Box 211309, Dallas, TX 75211. Make sure you include the inmate’s full name, ADC/ID number, and your return address, or it may be returned.
No. Packages and publications are not handled through the digital mail center and must be sent to Arizona Department of Corrections, Rehabilitation and Reentry at 801 E Jefferson Street, Phoenix, AZ 85034. Packages cannot be sent to the digital mail processing center.
Originals are stored by the contractor for 90 days, then professionally disposed of. Want yours back? Include a self-addressed, stamped envelope. If the person is released, they can access their digitized mail through a secure public site for up to 90 days using provided credentials.
Applying for visitation can feel overwhelming the first time. At Cibola Unit, here's what to plan around: a one-time $25 fee for most adult visitors, a strict 30-day deadline to submit everything, and a processing window that can stretch up to 60 days.
Want to visit an incarcerated person as an adult? Whether you're applying for in-person visits, phone visits, or video visits, you'll need to pay a one-time, non-refundable $25 background check fee (required under Department Order 911). That $25 is just the base cost. The part that catches people off guard? How you pay can add extra transaction fees on top.
