Mail, photos, messaging, and phone/call options for staying in touch.
Phone calls are the main way to stay in touch with someone at Bedford Hills Correctional Facility. Each resident gets three free calls per week, up to 15 minutes each. These credits are added to their account at the start of business every Saturday. Calls can be placed dailyâincluding holidaysâbetween 7 AM and 11 PM. After the three free calls are used, additional calls are capped at 30 minutes. Residents can only call numbers on their approved telephone list, which holds up to 15 phone numbers. If you don't want calls from a specific resident, send a written request to the facility to be added to that person's Negative Correspondence and Telephone list. All calls may be monitored or recorded.
Search for a loved one and send messages and photos in minutes.
New York State DOCCS has a free-calling policy for prison phone calls, but there are still rules that affect who can be called, how often, and what happens if you donât want contact. Hereâs how it works in plain language.
Here's the most important thing to know about sending packages to Bedford Hills: almost everything has to come directly from an approved vendor, not from you.
Each resident gets three free calls per week, up to 15 minutes each. The free-call allotment is added to their account at the beginning of business each Saturday.
Residents can place calls daily (including holidays) between 7 AM and 11 PM. After the three free 15-minute calls are used, calls are limited to 30 minutes.
Yes. To stop receiving calls from a resident, notify the facility in writing to be placed on that residentâs Negative Correspondence and Telephone list.
Yes. All telephone conversations are subject to electronic monitoring and/or recording by Department personnel.
No. Bedford Hills only accepts packages shipped directly from approved vendors; family and friends canât mail packages to the facility or bring them during visits.
It wonât be delivered. Vendor packages must have a vendorâaffixed or printed return address to reach the incarcerated person.
If your loved one is in the Special Housing Unit (SHU) at Bedford Hills, visiting works differently than general population. Hereâs how often you can visit, what the hours look like, and how to plan so you donât get turned away at the door.
Bedford Hills runs a mix of open midweek visiting and an alphabetical weekend rotation. Here's what you need to know about days, hours, and cutoff timesâso you don't get turned away at the door.
Planning a visit to Bedford Hills in 2026? The facility has three regular visiting days each weekâbut weekend visits depend on the incarcerated person's last name. Here's how the schedule works and the cutoff times you need to know.
