When Can I Contact Big Sandy Regional Detention Center? Office Hours Explained

Big Sandy Regional Detention Center's published office hours are Monday through Friday, 8:00 am to 4:00 pm. The office is closed Saturday, Sunday, and designated holidays. If you're trying to handle something administrative (general questions, confirmations, or other routine matters), your best bet is calling within that weekday window.

Plan your non-urgent calls for Monday through Friday between 8:00 am and 4:00 pm. Calling earlier in the day is a good idea, and leave yourself extra time in case the line is busy. The office is closed on weekends, so don't save time-sensitive questions for Saturday or Sunday.

• ✓ Call Monday through Friday, 8:00 am to 4:00 pm.
• ✓ Don’t plan on reaching the office on Saturday, Sunday, or “designated holidays.”
• ✓ Build in extra time on busy days in case you can’t get through right away.

The posted schedule includes closures for "designated holidays," so confirm ahead of time before making a trip or trying to handle something on a tight deadline. Start by checking the facility's website for any updates or notices. For a direct confirmation, the facility's Helpful Phone Numbers listing includes the jailer's number. You can call to verify whether the office is open that day.

1. Check the facility website: Look for any announcements about holiday hours or closures.
2. Call to confirm before you go: The Helpful Phone Numbers page lists the jailer as (606) 265-3382.
3. Try other official numbers listed on the site if needed: If you can’t reach the right person on the first call, use the other posted contacts to confirm whether the office is open.

If you need help outside the published office hours, check the facility's website for updates or notices that could affect access or timing. One more thing to watch for: unexpected calls claiming they can get someone released for a fee. The facility's website specifically warns about callers telling families they can pay $2,500.00 through Apple Pay to get a family member out of jail. If something feels urgent or suspicious, contact local law enforcement. Don't send money or share personal information.