How to Contact an Inmate at Facility
Trying to reach someone at Broome County Correctional in NY? Your two main options are phone calls through the facility's phone vendor and video visits purchased through the inmate tablet system.
Phone service for inmates at this facility runs through GTL. If you need help setting up a calling account or have questions about how calls work, you can reach GTL at (866) 230-7761.
The facility also offers video visits, which inmates can purchase through the tablet system in their housing unit. For specifics on how the process works on the inside, the housing unit officer is your best resource. Rates are set by the tablet provider.
Note: Phone and video visitation services are handled by outside vendors. Rates and account setup steps can change, so confirm the current process with GTL or the housing unit officer.
Steps to Follow
- ✓ Call GTL at (866) 230-7761 for questions about inmate phone calls and any account setup.
- ✓ Ask the housing unit officer how video visits are purchased through the inmate tablet system, and what you need to do on your end.
- ✓ Confirm current rates and any funding or payment steps directly with the vendor or facility staff before you spend money.
Before you count on it, double-check that the current GTL customer service number for this facility is still (866) 230-7761. It's also worth confirming whether there are any calling restrictions, required PINs, or specific account setup steps that apply.
For video visits, confirm the exact tablet process the inmate uses to purchase a visit, the current rates from the tablet provider, and any scheduling rules that apply. Not sure who to ask? Start with the housing unit officer. They can point you to the right staff contact for video visit troubleshooting.
Where to ask: Contact the facility directly for policy questions, GTL at (866) 230-7761 for phone-account issues, and the housing unit officer for anything related to inmate tablets and video visits.
Find an Inmate at Broome County Correctional, NY
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