Callaway County Jail, MO

Callaway County Jail offers one free video visit per week using a kiosk in the Sheriff's Office lobby. You'll need to schedule at least 24 hours ahead through ncic.com. The jail also has remote video visitation through NCIC Inmate Communications—create an account on ncic.com and expect to pay a fee. NCIC handles inmate phone services too, and all calls are collect only. Schedules and formats can vary, so give yourself extra time to book and check in.

Phone and video services at Callaway County Jail run through NCIC Inmate Communications. All inmate phone calls are collect only. For video visits, head to ncic.com—remote visits require an account and a fee. Want a free option? The jail offers one kiosk-based video visit per week in the Sheriff's Office lobby, but you must schedule at least 24 hours in advance through ncic.com. Phone and video access shuts down during lockdowns, and jail administration can revoke communication privileges. Staff won't pass messages or relay phone numbers to inmates. For non-urgent matters, use the mail process. For verified emergencies, call the jail and ask for the duty supervisor.

Callaway County Jail only accepts postcards for personal mail (policy effective 05/01/2021). Legal mail follows separate procedures. Send everything to PO Box 817, addressed "C/O Callaway County Jail," with the inmate's full name. Personal mail must be a standard white postcard no larger than 5"x7"—index cards, photographs, and drawings aren't allowed. Stamps get removed before delivery, and mail with bleached postage stamps won't be sent out. The jail refuses packages, magazines, books, and newspaper subscriptions. They'll be returned, and the jail won't cancel subscriptions on an inmate's behalf. Don't mail cash or money—use the lobby kiosk, accesscorrections.com, or ncic.com instead. If your mail gets rejected, send appeals to Lt Melissa Ewens at PO Box 817.

Keefe Commissary Group runs commissary at Callaway County Jail. There's a Keefe kiosk in the jail lobby for in-person deposits, or you can add money online at accesscorrections.com or by phone at 1-866-345-1884. Kiosk and card deposits usually post quickly—helpful when you need same-day availability. Want to order items instead? Approved online commissary purchases go through mocountypackages.com and Access Securepak. Submit Access Securepak orders by Thursday for delivery the following Thursday. Account funds can be used for approved purchases under facility rules, and commissary access is a privilege that can be revoked for bad behavior.