Why Callaway County Jail Staff Can't Pass Messages — and How Inmates Can Contact Loved Ones
Trying to get a message to someone at Callaway County Jail? Calling the front desk won't work. The jail has a strict no-message-passing policy — but there are approved ways for inmates to reach you directly.
Staff at Callaway County Jail won't pass messages to inmates. Period. That includes asking someone to tell your loved one to call you back. If you need to connect, skip the front desk and use the approved communication options instead.
Reminder: Don’t count on jail staff to forward messages or “have them call you.” Requests to tell an inmate to call someone else won’t be passed along.
Phone calls from Callaway County Jail go out as collect calls - you accept the charges when you answer. Both phone and video visitation run through NCIC Inmate Communications, so that's the system you'll need to work with on your end.
- Plan for collect calls - calls from the jail are placed collect, so your phone line needs to be able to receive and accept collect charges.
- Watch for NCIC Inmate Communications - since NCIC is the provider for Callaway County Jail phone and video, that name may show up in prompts, billing, or account setup.
- Use NCIC for video visitation - video visitation is handled through NCIC, so you’ll typically need an account with that vendor to schedule and participate.
Tip: If you’re expecting a call, answer promptly and listen closely to the collect-call prompt so you can accept (or decline) the charges.
Practical Alternatives
- ✓ Be ready to accept collect calls from Callaway County Jail.
- ✓ Set up video visitation through NCIC Inmate Communications.
- ✓ Add funds using the Lobby Kiosk, the Access Corrections online option, or the NCIC online option so your loved one has phone time.
- ✓ Don’t mail cash, money orders, or other monetary items for an inmate trust account - they won’t be accepted.
Need to add money to your loved one's trust account for phone time? Callaway County Jail only accepts deposits through approved channels: the Lobby Kiosk, Access Corrections online, or NCIC online. Don't mail cash or checks - the jail won't accept monetary items through the mail and will return them to you.
- Use the Lobby Kiosk - if you can deposit in person, the kiosk is one of the approved ways to add funds.
- Deposit online through Access Corrections or NCIC - these are the other approved deposit options for phone time and trust accounts.
- Confirm funds are available before counting on contact - adding money ahead of time helps avoid missed chances for collect calls or video sessions.
One thing worth knowing: phone and video visitation are privileges at Callaway County Jail, not rights. Jail administration can revoke them at any time. Even if you've been in regular contact, that can change without much warning.
Keep expectations realistic: Staff won’t relay messages to inmates, and phone/video privileges can be suspended or revoked by jail administration.
Find an Inmate at Callaway County Jail, MO
Search for a loved one and send messages and photos in minutes.
