Why You Can't Call an Inmate at Callaway County Jail (and what to do instead)
If you've tried calling someone at Callaway County Jail and can't get through, you're not doing anything wrong. Here's how phone calls actually work—and better ways to reach your person.
Callaway County Jail only allows inmates to make collect calls. You can't dial the jail and ask to be connected - your loved one has to initiate the call, and whoever answers must accept the charges. Keep missing calls? Consider switching to a method that doesn't require perfect timing, like mail or video visitation.
Hoping staff will pass along a message? That won't work here. Callaway County Jail staff are forbidden from relaying messages to inmates - even simple requests like "please call me back." You'll need to use an approved communication channel instead.
For non-emergency messages, send a letter through U.S. Mail. Address it with the inmate's full name and follow this format: Inmate Name, C/O Callaway County Jail, PO BOX 817, Fulton, MO 65251.
Need something faster than mail? Callaway County Jail offers video visitation. One visit per week is free at a kiosk in the Sheriff's Office lobby - but you must schedule at least 24 hours ahead through ncic.com. Don't wait until the last minute, or you might not get a slot.
Legal mail: Mark the envelope “Legal Mail.” It will be presented to a detention officer before it’s sealed so the inmate can show there’s no contraband, then seal it at that time.
- ✓ Send a message by U.S. Mail - use the jail’s mail process for routine communication.
- ✓ Use the correct address format - Inmate Name, C/O Callaway County Jail, PO BOX 817, Fulton, MO 65251.
- ✓ If it’s legal mail, mark it clearly - write “Legal Mail” and follow the sealing procedure (presented to a detention officer before sealing).
For a true emergency, call Callaway County Jail and ask to speak with the duty supervisor. Be prepared to explain the situation - they may need to verify the emergency before delivering any message.
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