How to send messages, photos, and packages
Phone and video services at Callaway County Jail run through NCIC Inmate Communications. All inmate phone calls are collect only. For video visits, head to ncic.com—remote visits require an account and a fee. Want a free option? The jail offers one kiosk-based video visit per week in the Sheriff's Office lobby, but you must schedule at least 24 hours in advance through ncic.com. Phone and video access shuts down during lockdowns, and jail administration can revoke communication privileges. Staff won't pass messages or relay phone numbers to inmates. For non-urgent matters, use the mail process. For verified emergencies, call the jail and ask for the duty supervisor.
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Mail that isn't addressed correctly can get delayed or rejected. Here's the exact format Callaway County Jail requires for incoming mail, plus the postcard rules and the return-address format inmates must use on outgoing letters.
Callaway County Jail only accepts postcards for personal mail — no letters, no greeting cards. Here's how to make sure yours gets through.
Sending confidential legal correspondence or setting up an attorney visit at Callaway County Jail? The details matter. Here's how the jail handles legal mail and what attorneys need to do to see their clients.
Callaway County Jail only accepts postcards for personal mail—letters in envelopes and most extras won't make it through. Follow these rules to send something that actually gets accepted.
Callaway County Jail only accepts personal mail as postcards — no letters, no envelopes. Follow the formatting and addressing rules below to make sure your message gets through.
Legal mail at Callaway County Jail follows a specific process designed to protect confidentiality while preventing contraband. Here's how to label it correctly and what happens before it gets sealed.
Callaway County Jail handles legal mail differently than regular correspondence. For your letter to be treated as confidential legal communication, you'll need to label the envelope correctly—and it goes through a specific inspection-and-sealing process.
Mail coming back unopened? It's probably breaking one of the jail's strict rules. Here's what Callaway County Jail won't accept—so you can skip the wasted postage and delays.
Want your mail to actually reach someone at Callaway County Jail? Know what they won't accept before you send anything.
Getting mail returned is frustrating—especially when you're just trying to stay connected. Here are the common (and fixable) mistakes that get postcards rejected at Callaway County Jail, plus a quick checklist to run through before you drop anything in the mailbox.
Create an account on ncic.com to schedule and pay for remote video visits. For the free weekly kiosk visit in the Sheriff's Office lobby, book through ncic.com at least 24 hours ahead.
No. Jail staff aren’t permitted to pass or forward messages to inmates. For non-urgent communication, follow the facility mail policy; for verified emergencies, contact the jail and request to speak with the duty supervisor (validation may be required).
All inmate phone calls are collect only—you can't call an inmate directly, and the recipient handles charges through their phone provider or account. Phone and video privileges may be monitored and can be revoked by jail administration.
Address mail to PO Box 817, “C/O Callaway County Jail,” and include the inmate’s full name.
For personal mail, only standard white postcards up to 5"x7" are accepted. Index cards, photographs, and any drawings on mail are not allowed, and postcards with content like nudity, weapons, drug use, or gang references can be rejected.
No—monetary items aren’t accepted through the mail; use the lobby kiosk, accesscorrections.com, or ncic.com to add funds. Packages are also not accepted, and magazines, books, and newspaper subscriptions will be refused or returned.
Posting bond is stressful—mostly because the rules are easy to miss until you're standing at the counter. Here's what Callaway County Jail accepts for cash bonds, and when you'll need 13th Circuit court approval or an approved bonding agent.
Mailing someone at Callaway County Jail? Personal mail has to be a postcard—no exceptions. Here's what to send, what gets rejected, and how to avoid wasting time and postage.
Callaway County Jail offers one free video visit per week using a kiosk in the Sheriff’s Office lobby, but you have to schedule it at least 24 hours ahead through the jail’s video visitation vendor, NCIC Inmate Communications.
