Setting Up CareACell for Commissary and Video Visits at Calloway County Jail

Before you can use commissary services through CareACell for someone at Calloway County Jail, you need to create an account. You can register online or call 1-800-622-8166 to have a representative walk you through it. If you're trying to make a deposit and hitting a wall, this is usually the missing step. Get the account created first, then move on to funding commissary or setting up video services.

Calloway County Jail directs families to place commissary deposits online through the CareACell website. If you haven't registered yet, start there first. You need an active CareACell account before you can deposit funds. Once your account is set up, you can log in to the CareACell website and make a deposit for your loved one's commissary needs.

CareACell offers care packages, and the company states that all items are pre-approved by each correctional facility. This pre-approval process ensures the packages meet the jail's security standards.

For video calls at Calloway County Jail, the inmate uses a kiosk with a handset. The jail has two kiosk locations: one in the Library at the main jail and one in the kitchen at the Workhouse. Know the refund policy before you pay. If the jail terminates a video call session, you won't get a refund.

Video visits at Calloway County Jail are not private. A deputy must be present or monitoring through VendEngine, and all sessions are subject to recording. Since staff may be watching in real time and sessions can be reviewed later, treat the video visit like a conversation in a public place. Keep what you say (and what's visible in your background) appropriate for a jail setting.

• ✓ No indecent exposure or nudity.
• ✓ No drugs, alcohol, or illegal activity.
• ✓ No abusive or disruptive behavior.