Setting Up Commissary and Video Calls for Calloway County (CareACell Guide)
Adding money for commissary or setting up video calls at Calloway County Jail is straightforward once you have a CareACell account. Here's how to register, deposit funds, and know what to expect during video visits.
First things first: you need a CareACell account. Register online or call 1-800-622-8166 to have a representative walk you through it. Once you're set up, you'll have access to commissary services for Calloway County Jail.
To deposit money online, start with the jail's Inmate Deposits page - it links directly to the Care A Cell website. Using this official starting point ensures you're on the right service and putting funds in the correct account.
Video calls require your person to use a kiosk with a handset. Calloway County Jail has two kiosk locations: one in the Library at the main jail, and one in the kitchen at the Workhouse. If they can't get to a kiosk, the visit won't happen. Give them a heads-up about where to go on their end.
No-refund rule: There are no refunds for video call sessions that are terminated by the jail.
Video visits at Calloway County Jail are supervised. A deputy must be present or monitoring through VendEngine, and all sessions are recorded. Keep that in mind - anything you say or do on camera may be reviewed.
- ✓ No indecent exposure or nudity
- ✓ No drugs, alcohol, or illegal activity
- ✓ No abusive or disruptive behavior
Quick Checklist
- ✓ Register for your CareACell account first (online or call 1-800-622-8166)
- ✓ Use the Care A Cell website as directed on the jail’s Inmate Deposits page when you make online commissary deposits
- ✓ For video calls, your loved one must use a handset kiosk (Library at the main jail; kitchen at the Workhouse)
- ✓ Expect supervision: a deputy will be present or the visit will be monitored through VendEngine
- ✓ Assume the video visit is recorded and monitored
- ✓ Remember the policy: no refunds for video call sessions terminated by the jail
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