How to Contact an Inmate at Cass County Jail, MO (MO)

Cass County Jail uses TurnKey Corrections for inmate phone calls. All calls go through TurnKey's system, not a general jail phone line.

Remote video visitation runs through InmateCanteen. You'll need to register or log in at inmatecanteen.com and have a valid email address on file.

Remote video visits have set time windows: 8:00am to 10:40am, 1:00pm to 3:40pm, and 5:30pm to 10:00pm. Sessions are available once every 2 hours within those blocks.

Cass County Jail only accepts letters and photos for inmates. Every piece of mail must include a complete return address: first and last name, full street address, city, state, and ZIP code.

Steps to Follow

• ✓ Use TurnKey Corrections for inmate phone calls at Cass County Jail.
• ✓ To set up an account to receive calls, contact TurnKey Corrections at (715) 690-2965.
• ✓ You can also use TurnKey Corrections’ website to establish an account.

• ✓ Go to inmatecanteen.com to register or log in for remote video visitation.
• ✓ Make sure you have a valid email address available, it is required for visits.
• ✓ Plan around the “once every 2 hours” limit for remote visits.
• ✓ Use the listed remote visit windows: 8:00am to 10:40am, 1:00pm to 3:40pm, and 5:30pm to 10:00pm.

• ✓ Send only letters and photos, other mail items are not permitted.
• ✓ Put a complete return address on the envelope (first and last name, full street address, city, state, ZIP code).

1. Confirm the phone provider is still TurnKey Corrections - Cass County Jail lists TurnKey as the contracted provider for inmate calls.
2. Verify the current account setup instructions - call TurnKey Corrections at (715) 690-2965 and follow their up-to-date process for establishing an account.

1. Confirm InmateCanteen is still the remote video platform - start at inmatecanteen.com and make sure the service is active for this jail.
2. Double-check your login details - a valid email address is required for visits.
3. Reconfirm timing limits and windows before you plan a call - the rules list visits once every 2 hours, during 8:00am to 10:40am, 1:00pm to 3:40pm, and 5:30pm to 10:00pm.

1. Confirm what the jail will accept in the mail - Cass County Jail lists letters and photos as the only permitted mail items.
2. Verify addressing requirements before you send anything - your envelope should include a complete return address (first and last name, full street address, city, state, ZIP code).