How to Set Up and Use Video Visits with an Inmate at Cass County Jail (Steps, Hours & Rules)
Setting up a video visit at Cass County Jail is straightforward once you know the platform, time windows, and rules. Here's exactly what you need to get connected.
Remote video visits at Cass County Jail run through InmateCanteen. You'll need to create an account at inmatecanteen.com - or log in if you already have one. That's where you'll schedule and conduct your visits.
- Go to inmatecanteen.com - Cass County’s remote video visits run through InmateCanteen, and this is where you’ll start.
- Create an account or sign in - register if you’re new, or log in if you already have an InmateCanteen profile.
- Stay on the website for your visit - for Cass County, remote visits are accessed through the InmateCanteen site.
Step2 Tech
- ✓ Use a smartphone, tablet, laptop, or desktop computer with camera capabilities
- ✓ Start and run the visit on InmateCanteen’s full website (not the mobile app)
- ✓ Have a valid email address available for visits
Note: Remote visits at Cass County must be done through the full InmateCanteen website - the mobile app won't work. Double-check that your account has a valid email address before scheduling.
Remote video visits are only available during three daily windows: 8:00am–10:40am, 1:00pm–3:40pm, and 5:30pm–10:00pm. Pick a slot within one of those ranges when scheduling.
There's a spacing rule too: you can only make one remote visit every two hours. If you've just finished a call, you'll need to wait before starting another. Plan accordingly so you don't get blocked mid-day.
Visitation at Cass County Jail - including remote video visits - is a privilege, not a right. The jail can deny access for disciplinary reasons at any time, even if you're registered and within posted hours.
- ✓ Do not engage in nudity during a remote visit
- ✓ Avoid any inappropriate actions on camera
- ✓ Know that violations can lead to visitation privileges being terminated for up to 30 days
Warning: Inappropriate behavior during a visit can get you disconnected immediately - and your privileges may be blocked for up to 30 days.
Troubleshooting Tips
- ✓ Confirm you’re using InmateCanteen’s full website (not the mobile app)
- ✓ Use a device with a working camera
- ✓ Make sure you’re using a valid email address for the visit
- ✓ Double-check that you’re trying to visit within the allowed windows (8:00am–10:40am, 1:00pm–3:40pm, or 5:30pm–10:00pm)
- ✓ If you just completed a visit, wait two hours before trying again
If the visit won't load or connect, try a quick reset: sign out of InmateCanteen, close your browser completely, then reopen and log back in. Make sure you're on the full website (not the app) and that your account has a valid email - Cass County requires one for remote visits.
- Check the basics first - confirm you’re logged in at inmatecanteen.com and using the full website.
- Rule out a conduct shutdown - if the visit was cut off after something on camera was flagged as inappropriate, privileges can be terminated for up to 30 days.
- Consider disciplinary restrictions - Cass County Jail can deny visitation for disciplinary purposes at any time.
- Reach out to the right place - contact InmateCanteen for account or technical issues, and contact the jail for questions about disciplinary denials or privilege suspensions.
Tip: Jot down the date, time, and what happened - whether you were blocked before connecting or disconnected mid-visit. This makes follow-up much easier if you need to resolve an issue.
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