Where to Send a Service or Misconduct Complaint About Cibola County Correctional Center
You can send service feedback to the Field Office Director or report employee misconduct through that office, ICE OPR, or DHS OIG. The misconduct contacts are alternative routes, not a required sequence.
For comments about service at Cibola County Correctional Center, including positive feedback, you can write to the Field Office Director. That office is also a stated route if you believe an ICE employee or contract-services employee mistreated you and you want to make a misconduct complaint. These routes are listed in ICE’s facility guidance, updated August 6, 2026.
Address your letter to: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 11541 Montana Avenue, Suite E, El Paso, TX 79936.
For a complaint of mistreatment by an ICE employee or contract-services employee, another option is ICE’s Office of Professional Responsibility (OPR). You can contact its Integrity Coordination Center by calling 1-833-4ICE-OPR or emailing ICEOPRIntake@ice.dhs.gov.
If you prefer to write, send your complaint to: Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
You can also contact the Department of Homeland Security Office of Inspector General (DHS OIG) about a misconduct complaint. Call 1-800-323-8603, fax (202) 245-5217, or email DHSOIGHOTLINE@DHS.GOV.
For postal mail, address your complaint to: Department of Homeland Security, Office of Inspector General, 245 Murray Drive, Building 410, Stop: 2600, Washington, D.C. 20528.
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