Cibola County Correctional Center

You can send service feedback about Cibola County Correctional Center to the Field Office Director, including positive comments. ICE’s facility guidance updated August 6, 2026 also identifies that office as a route for complaints of mistreatment by an ICE or contract-services employee. Write to Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 11541 Montana Avenue, Suite E, El Paso, TX 79936. For a misconduct complaint, you can instead contact ICE’s Office of Professional Responsibility Integrity Coordination Center at 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov. You can also contact the Department of Homeland Security Office of Inspector General at 1-800-323-8603, by fax at (202) 245-5217, or by email at DHSOIGHOTLINE@DHS.GOV. These are alternative complaint routes, not steps you must follow in order.

ICE’s facility guidance, updated August 6, 2026, lists family-and-friends visiting hours as Friday through Monday, 8 a.m. to 7 p.m., and all federal holidays. Visits may not exceed eight hours. To allow time for security processing, you must arrive 15 minutes before visitation starts and at least one hour before it closes. Confirm visiting hours with the facility before you travel. Bring a valid, verifiable government-issued ID. Minors must stay with an adult guardian aged 18 or older. Entry screening includes a pat-down, inspection of belongings and a metal scan; refusing a reasonable search prevents admission. You may not bring items into the visitation area except for a limited infant or child supply allowance, and electronic devices are prohibited in secure areas.

You can deposit money into a detainee’s trust account in person at Cibola County Correctional Center. Bring cash, since it is the only payment form accepted for in-person deposits. Deposits are available Monday through Friday, excluding holidays. Go to the facility at 2000 Cibola Loop, Milan, NM 87021. Before you travel, confirm deposit hours with the facility.

Under ICE’s facility guidance updated August 6, 2026, a detainee at Cibola County Correctional Center may receive items determined necessary solely for travel or release from agency custody, with ICE Deportation Officer approval. Before you send a package, you must also contact the facility mail clerk at (505) 285-4911 or write with your inquiry to Attention Warden, PO Box 3540, Milan, NM 87021. Detainees being removed from the United States are allowed one small piece of luggage. If the person you are helping does not have that baggage, you may send or deliver it after receiving Supervisory Deportation Officer approval. Electronic devices will not be accepted for security reasons.