How to Contact an Inmate at Facility

To add money to an inmate's account, Comal County Jail uses Access Corrections as its deposit vendor. If you run into issues, Access Corrections customer service can be reached at 866-345-1884.

You can also deposit funds in person at the kiosk in the Bonding Lobby. This is a good option if you'd rather skip the online process.

Both in-person and video visitation need to be scheduled ahead of time. You have three options: the IC Solutions website, the kiosk in the Bonding Lobby, or calling 888-506-8407 for assistance.

Show up early. The jail requires visitors to arrive 10 minutes before their scheduled visitation time to sign in. You'll also need a valid U.S. government-issued identification card, or you won't be allowed to visit.

One eligibility rule to know: if you were incarcerated at Comal County Jail within the past six months, you are not eligible for in-person visits.

To send regular mail, address it exactly like this: Inmate's First and Last Name; SO Number, P.O. Box 16120, Jonesboro, AR 72401. Make sure you include the SO number. It's part of the required format.

Steps to Follow

• ✓ Deposit funds using Access Corrections (customer service: 866-345-1884)
• ✓ Deposit funds in person at the kiosk in the Bonding Lobby

• ✓ Address regular mail to: Inmate's First and Last Name; SO Number, P.O. Box 16120, Jonesboro, AR 72401
• ✓ Do not mail cash, checks, or money orders (they will be returned to the sender)

• ✓ Schedule in-person or video visitation through the IC Solutions website
• ✓ Schedule at the kiosk located in the Bonding lobby
• ✓ Call 888-506-8407 for assistance scheduling

• ✓ Arrive 10 minutes before your scheduled visitation time to sign in
• ✓ Bring a valid U.S. government-issued identification card (you cannot sign in without it)
• ✓ If you were incarcerated with Comal County Jail within the past six months, you are not eligible for in-person visitation

Before relying on any phone number you found online, double-check that it's still current. Confirm Access Corrections is still the deposit vendor (866-345-1884 for customer service) and that 888-506-8407 is still the right number for visitation scheduling help.

The jail lists a kiosk in the Bonding Lobby for both deposits and visitation scheduling. If you're planning to go in person, verify the kiosk is available when you plan to visit.

Mail rules are strict, and small mistakes cause delays. Double-check that you're using the correct address format with the inmate's name and SO number. And remember: cash, checks, and money orders sent by mail will be returned to the sender.

Confirm visitation details right before you schedule. Check that you can still book through IC Solutions, the Bonding Lobby kiosk, or by phone. Make sure you know the sign-in rules: arrive 10 minutes early and bring a valid U.S. government-issued ID. Planning an in-person visit? Verify the six-month restriction on visitors who were recently incarcerated at Comal County Jail.