How to Visit Facility
Visits at Comal County must be scheduled ahead of time, and you'll need to arrive early to sign in. Here's what to know before you go.
Both in-person and video visits must be scheduled in advance. Comal County lists three ways to do this: through the IC Solutions website, at the kiosk in the Bonding lobby, or by calling 888-506-8407.
Get there at least 10 minutes before your scheduled visit time so you can sign in. Show up right at the start time and you risk missing the sign-in window, which means losing the visit entirely.
Note: The information here only covers scheduling and the 10-minute early sign-in requirement. Before you go, confirm any additional visitor rules (ID requirements, dress code, what you can bring) directly with the facility.
- Pick a scheduling method: schedule your in-person or video visit using the IC Solutions website, the kiosk in the Bonding lobby, or by calling 888-506-8407.
- Get help if you need it: if you run into problems scheduling, call 888-506-8407 for assistance.
- Keep your scheduled time handy: once you have a time set, write it down or screenshot it so you do not have to search for it at the door.
- Arrive 10 minutes early: you must be there at least 10 minutes before the scheduled visitation time.
- Sign in promptly: use that early-arrival time to complete the sign-in process so your visit can start as scheduled.
Tip: Schedule first, then plan your trip around the sign-in requirement so you're not rushing. If you're unsure what you'll need at check-in (like acceptable ID), confirm through the same scheduling channels.
Visitation procedures can change, so double-check that the scheduling option you plan to use is still current. If the IC Solutions website isn't working for you, try the Bonding lobby kiosk or call 888-506-8407.
- ✓ Whether the “arrive 10 minutes early” sign-in rule is strictly enforced for your visit type
- ✓ What you need to sign in (for example, ID requirements or any paperwork)
- ✓ What happens if you arrive late, and whether you will be turned away or rescheduled
Reminder: For questions about rules beyond scheduling and arrival time, reach out through the IC Solutions website, the Bonding lobby kiosk, or by calling 888-506-8407.
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