What the Comal County Sheriff's Office Values Mean for Families
When you're trying to get answers from a jail or sheriff's office, the agency's public mission statement can be a useful anchor. Here's what the Comal County Sheriff's Office says it stands for—and how to use that language when you need clarity or help.
Sheriff Mark Reynolds' message and the Sheriff's Office mission statement share the same core values: Honor, Integrity, Courage, Strength, and Character. The office also emphasizes keeping Comal County safe for residents and visitors alike. For families, this matters because it's a public commitment to professional conduct - language worth keeping in mind when you're asking questions, trying to understand a process, or advocating for someone you love.
The mission statement's phrasing - serving
Got a question about a process - or feel something wasn't handled right? Start with the county's main contact line and ask to be directed to the right place. The Comal County main phone number is 830-221-1100. If you need to send written correspondence or provide something in person, the Comal County main office street address is 150 N. Seguin Avenue, New Braunfels, TX 78130.
- ✓ Write down the date, time, and who you spoke with (name and title if you have it), plus a short summary of what was said.
- ✓ Keep copies of anything you submit or receive (letters, forms, screenshots of confirmations, and notes from phone calls).
- ✓ Be specific about what you’re asking for: a clarification, a status update, or where to send documentation.
- ✓ Call the Comal County main line at 830-221-1100 and ask to be routed to the correct office or person for your issue.
- ✓ If you’re told to mail or drop off information, use the main office address: 150 N. Seguin Avenue, New Braunfels, TX 78130.
Quick help: If you’re not sure who to contact, call the Comal County main number at 830-221-1100 and ask to be directed to the right department.
When reaching out to the Sheriff's Office - especially in writing - referencing their own mission language can help. Ask for
- Gather your details first - write down dates, times, names (if known), and a clear one-sentence description of what you need.
- Call the main county line - contact 830-221-1100 and ask to be directed to the right office for your question or concern.
- Follow the channel you’re given - if you’re asked to submit something in writing or deliver documents, use the main office address: 150 N. Seguin Avenue, New Braunfels, TX 78130.
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