Who to Call When You Have Questions About an Inmate at Comal County

For inmate-related questions in Comal County, call 830-221-1100. Need to send paperwork or a written request? Fax it to 830-608-2026. For mail or in-person visits, the county address is 150 N. Seguin Avenue, New Braunfels, Texas 78130.

Not sure which office handles your question? Start with 830-221-1100. It's a good first call for general questions, and staff can direct you to the right department for inmate information, jail procedures, or next steps.

For court- or bail-related questions, check out the county's Justice page. It covers common justice-system topics and includes information about bail bonds - helpful when you're trying to understand release options or what happens after bond is set.

What to Have Ready

• ✓ Inmate’s full legal name (spell it the way it appears on records)
• ✓ Booking number, if you have it
• ✓ Date of birth (helpful for common names)
• ✓ Your relationship to the inmate
• ✓ A short, specific description of what you’re trying to find out (for example: bond status, property pickup, visitation questions)
• ✓ A pen and paper to write down names, extensions, and next steps

Hitting dead ends? Call 830-221-1100 again and ask to be connected to the Sheriff's Office or Corrections Division, depending on what you need. If they can't transfer you, ask for the best email contact for your question - and what details to include so you can get an answer without back-and-forth.