Who to Call and Where to Go: Comal County Contact Info (Main County Mailbox)

The main county mailing address is 150 N. Seguin Avenue, New Braunfels, Texas 78130. Use this when you're not sure which department should receive your letter or documents.

Start with the main phone number: 830-221-1100. This is usually the fastest way to get pointed to the right office when you're sorting out next steps for a loved one.

Need to send documents quickly? The main fax number is 830-608-2026. Fax works well for forms and paperwork when you want to skip mailing delays.

Calling first usually saves time - especially if you're figuring out who handles a specific issue or where something should be sent. Going in person makes more sense when you need to drop off documents, show ID, or handle something that's hard to resolve over the phone. When you call, explain what you're trying to accomplish and ask which office should handle your request. That way you won't get bounced around.

What to Have Ready

• ✓ The incarcerated person’s full name
• ✓ Booking number or ID number (if you have it)
• ✓ Your relationship to the person you’re calling about
• ✓ A callback number where you can be reached
• ✓ Any key dates you’re asking about (arrest date, court date, deadline)
• ✓ Any documents or reference numbers related to your question

Write down the date, time, and name (or badge number) of whoever helps you. If you're given instructions about where to send something or what to include, ask them to repeat the details slowly. Request written confirmation when possible. A simple call log can save you headaches later.