Why Your Card or Photo Was Rejected at Comal County Jail (Photo & Card Rules)
If your photo or greeting card was rejected at Comal County Jail, it usually comes down to size, materials, or something on the paper that the jail treats as an unauthorized substance. Here are the most common issues and how to fix them before you resend.
Comal County Jail only accepts printed photos up to 4 inches by 6 inches, and that measurement includes any border. Even a slightly oversized decorative edge can get your photo rejected. Polaroid pictures aren't allowed either, so stick with standard printed photos instead of instant-style prints.
- ✓ Send photos with no adhesive or any other substance on the front or back
- ✓ Keep glitter completely off the photo (any kind, in any form)
- ✓ Do not add kisses (lip transfers), perfume/cologne scents, white out, paint, nail polish, toothpaste, or similar substances to the photo
For greeting cards, size and "extras" are the two biggest reasons items get turned away. Cards larger than 8 by 11 inches are unauthorized. Musical cards, pop-up cards, and anything with movable parts (including cards that fold out into shapes) are all off-limits. If it has a sound chip, a pop-up, or a moving piece, expect it to be rejected.
- ✓ Do not send cards with ribbon
- ✓ Do not use adhesive of any type on the card
- ✓ Avoid metal fasteners on the card
- ✓ Skip cards that depict men or women in sexually suggestive attire or poses
Keep it simple: Cards must be single-layer. Blank paper, unsigned cards, and paper with only a heading are all considered unauthorized stationery and will be rejected.
Anything added to mail that counts as an adhesive or "substance" can trigger a rejection at Comal County Jail. That means glitter, kisses (lip transfers), scented letters (perfume or cologne), white out, paint, nail polish, toothpaste, and similar materials are all prohibited. Photos are held to the same standard. Even a small amount of adhesive or residue on the front or back of a picture can make it unauthorized for delivery.
- Print standard 4x6 photos (max): Keep photos at 4 inches by 6 inches or smaller, including any border.
- Skip Polaroids: Do not send any Polaroid-style pictures.
- Keep photos clean: Make sure there is no adhesive or any other substance on the front or back.
- Choose a simple card under 8x11: Oversized cards are unauthorized.
- Avoid sound and moving parts: Do not send musical cards, pop-ups, or cards with movable parts.
- Remove extras: No ribbon, no adhesive of any type, and no metal fasteners.
- Keep substances off the mail: No glitter, no lip transfers, and no scented letters. Also avoid white out, paint, nail polish, toothpaste, and similar substances.
- Do not send “stationery” items: Avoid blank paper, blank or unsigned cards, and paper with only a heading.
If your mail was returned, start by checking the return address. Comal County Jail requires the sender's first and last name and a complete address. If they can't identify the sender, the mail goes back. Fix the return address, correct whatever caused the rejection (size, card type, or added materials), then resend following the jail's rules.
Reminder: Don't include unauthorized stationery or materials when you resend. That includes stamps, envelopes, tracing paper, tissue paper, paper bags, and cardboard.
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