When You Can't Visit: Understanding Head Counts and Lockdown Times at Daviess County Jail
Video visit not connecting at Daviess County Detention Center? It's probably timing, not something you did wrong. Head counts create blackout windows when all visits stop—even though video is normally available around the clock.
During head counts at Daviess County Detention Center, no visitors are allowed on the secure side. If you try to start a visit during a count window, staff can't let visitation happen until the count wraps up.
Head counts are routine security checks where staff verify everyone in custody. The jail pauses certain movement and activities while they're in progress.
Head counts at Daviess County Detention Center run at 06:30a–08:00a, 02:30p–04:00p, and 10:30p–12:00a.
Video visits are available 24 hours a day at Daviess County Detention Center - except during head counts. If your connection won't go through, check the clock first. Those count windows block visits even when everything else is working fine.
There's another timing quirk right after someone is booked. Video visits may not show as available until 16 hours after an inmate is booked into the facility through CorrectPay.com. A brand-new booking can look like "no availability" until that window passes.
Tip: Video is usually 24/7, but head counts (06:30a–08:00a, 02:30p–04:00p, 10:30p–12:00a) block connections. Newly booked inmates may not appear available until about 16 hours after booking through CorrectPay.com.
Practical Tips Contact
- ✓ Avoid the head count windows: 06:30a–08:00a, 02:30p–04:00p, and 10:30p–12:00a
- ✓ If you can, schedule or attempt your video visit outside those windows since visits/chats are available 24 hours a day except during head counts
- ✓ If your loved one was just booked, remember video visits/chats may not be available online until 16 hours after booking through CorrectPay.com
- ✓ If a visit attempt fails during a count window, try again after the head count ends
- Report the video visit/chat problem through CorrectPay - Use CorrectPay.com or call 1-855-836-3364 to report issues.
- Call the jail if you need the on-duty supervisor - Call 270-685-8466, press 0 for the operator, and ask for the supervisor.
Quick prep: Have the inmate's name and approximate booking time ready when you contact CorrectPay or the jail. This helps quickly rule out the 16-hour delay and head count windows.
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