All the Ways to Stay in Touch with Someone at Doña Ana County Detention Center
If someone you care about is at Doña Ana County Detention Center, you have several ways to stay connected: video visits, text messaging, and phone calls. Here's what's available and the key details you'll need.
Doña Ana County Detention Center offers several ways to stay in touch. Video visits and text messaging both run through GettingOut - you can schedule visits from home using a computer, smartphone, or tablet. Some visits are free; others have a fee. For phone calls, detainees can place outgoing calls at their regularly scheduled times using collect, prepaid, or debit options through ConnectNetwork. Need to confirm someone is in custody? Doña Ana County publishes an online inmate roster with basic booking details.
GettingOut handles both video visitation and text messaging for this facility. Schedule a video visit from a laptop or desktop, or use the GettingOut app on your phone or tablet. When you book, you'll see whether the visit is free or has a fee. Text messaging is also available through the same platform.
Online video visitation runs from 8:00 a.m. to 9:30 p.m., seven days a week - including county holidays. That's a wide scheduling window, even on days when most offices are closed.
The facility breaks video visitation into daily time blocks: mornings (8:00 a.m.–11:00 a.m.), afternoons (2:00 p.m.–4:30 p.m.), and evenings (5:30 p.m.–10:00 p.m.) throughout the week.
Heads up: The facility lists two different end times - 9:30 p.m. in one place, 10:00 p.m. in another. Confirm the cutoff before you book.
Detainees can make outgoing phone calls at their regularly scheduled times. Calls work as collect, prepaid, or debit - ConnectNetwork is part of the phone service. If you're setting up calling or troubleshooting charges, knowing which type your loved one uses (collect vs. prepaid vs. debit) will save time when you contact support.
Note: If your loved one is a juvenile detainee, in-person visitation has separate scheduling and hour rules (covered below).
Vendor Numbers
- ✓ Inmate Phone Service: 1-877-650-4249 - use this for help with the facility’s phone calling service.
- ✓ Inmate Money Service: 575-647-7653 - use this for questions related to inmate money/deposit help.
Not sure if someone is currently held at Doña Ana County Detention Center? The county's online inmate roster lists current inmates and booking details. Check there first - it's the fastest way to confirm custody before setting up calls or a video visit.
- Call to schedule before you go - juvenile in-person visits must be scheduled prior to arrival; the facility instructs callers to use (575) 647-7680.
- Plan for a one-at-a-time visit setup - visits are limited to one visitor at a time and take place through a glass partition.
- Go during juvenile visiting hours - hours start at 5:30 p.m., and the last juvenile visit is accepted up until 9:00 p.m., Monday through Friday. There is no juvenile visitation on weekends or county-observed holidays.
Note: This is a quick overview, not a full walkthrough. For account setup, payments, and booking steps in GettingOut or ConnectNetwork, follow the prompts in those services or check the detention center's posted resources.
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