Durham County Detention, NC
Need to reach someone at Durham County Detention? Look up an inmate, send messages or mail, add commissary funds, or schedule a visit.
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Guides for This Facility
How to Contact an Inmate at Durham County Detention, NC (NC)
Staying in touch with someone at Durham County Detention is straightforward once you know which systems handle calls, visits, mail, and money. Here's what matters most, plus the steps to get started.
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How to Send Money to Durham County Detention, NC (NC)
Adding money to someone's account at Durham County Detention is straightforward. TouchPay is the main option, though you can also mail a money order for commissary funds.
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How to Schedule Your First Visit at Durham County Detention
Your first visit can feel overwhelming, but scheduling at Durham County Detention is straightforward once you know the requirements and timing rules.
Read GuideAt a Glance
Visitation
- Visitors must register before scheduling and can register online or at the detention-lobby kiosk.
- In-person visits must be scheduled at least two days and no more than seven days in advance.
- Visitors should arrive at least 30 minutes before the scheduled visit; late arrival may result in cancellation.
Communication
- All inmate telephone calls are provided by Global Tel*Link (GTL) and a GTL account is required to accept calls.
- The facility offers free video visitation that can be scheduled the same way as in‑person visits.
- Remote/internet visitation requires downloading the detention visitation app; the site recommends using an Android device.
Sending Commissary
- TouchPay/Touchpay services use facility ID 227701 for Durham County Detention commissary deposits.
- The lobby kiosk accepts cash deposits 24/7 at no charge.
- Mail money orders to Durham County Detention Facility P.O. Box 544, Durham, NC 27702 and include the inmate’s full name and inmate number.
Based on official sources and community feedback.Learn how we verify
Topic Overviews
Visitation
Visiting at Durham County Detention starts with registration. Register online at https://durhamcountync.gtlvisitme.com/app or at the kiosk in the detention lobby, then save your visitor ID and password for future scheduling. In-person visits must be booked at least two days ahead but no more than seven days in advance. Arrive at least 30 minutes early, or your visit may be cancelled. The schedule is pod-based: Pods A and B visit Tuesday, Pods C and D visit Thursday, both from 4:00 p.m. to 7:30 p.m. Free video visitation runs Monday, Wednesday, Friday, Saturday, and Sunday from 9 a.m. to 12 p.m. and 4 p.m. to 7 p.m. You'll need to download the visitation app (Android devices are recommended). Visitors 18 and older need valid ID such as a government ID, passport, or student ID. Minors must be accompanied by a parent or guardian who is 18 or older.
Read full guideCommunication
Durham County Detention uses Global Tel*Link (GTL) for all inmate phone calls. You'll need a GTL account set up to receive calls from someone in custody. The facility also offers free video visitation, scheduled the same way as in-person visits through the detention's visitation app. For remote visits, Android devices work best. Phone, video, and digital messaging all run through third-party vendor apps or portals. Plan to create an account, complete any needed approvals, and manage everything through the vendor system. To add funds for calling or paid tablet features, use the vendor portal directly, not the jail. For non-emergency questions, email feedback@durhamsheriff.org. For emergencies, call 911 or the facility's listed emergency number.
Read full guideSending Commissary
Durham County Detention accepts commissary deposits in person, by mail, or online through TouchPay (facility ID 227701). A no-charge lobby kiosk is available 24/7 for cash deposits. To mail a money order, send it to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702. Include the inmate's full name and inmate number so funds credit correctly. Don't include personal correspondence with mailed money orders. If a TouchPay payment doesn't post or you have a complaint, call TouchPay Customer Service at 866-204-1603 with the facility ID and inmate number ready. You can also order commissary gift packages through iCare by searching the inmate's name or number and completing account setup.
Read full guideCommon Questions
Showing 6 of 9Do I need to register before scheduling a visit at Durham County Detention?
Yes. You must register before scheduling a visit, either online or at the kiosk in the detention lobby. Save your visitor ID and password because you will need them to schedule online.
VisitationWhen are in-person visiting days and what are the hours at Durham County Detention?
In-person visiting is pod-based: Pods A and B visit on Tuesday, and Pods C and D visit on Thursday, both from 4:00 p.m. to 7:30 p.m. Video visitation is available Monday, Wednesday, Friday, Saturday, and Sunday from 9 a.m. to 12 p.m. and 4 p.m. to 7 p.m.
VisitationWhat if I am late or need to cancel my visit?
Arrive at least 30 minutes before your scheduled visit. Late arrivals can lead to cancellation. If you need to cancel, do it at least one day in advance. Otherwise, the missed visit counts against the inmate's allowed visits. You can modify or cancel up to one day ahead.
VisitationHow do I receive phone calls from an inmate at Durham County Detention?
Set up an account with Global Tel*Link (GTL). All inmate telephone calls use GTL, and you need a GTL account to accept calls and manage any permissions or settings through the GTL portal or app.
CommunicationHow do I schedule a video visit with someone at Durham County Detention?
Durham County Detention offers free video visitation. Schedule it the same way as in-person visits through the detention's visitation app. Create and verify your account in the vendor app first, since approvals are typically required before a remote visit can happen.
CommunicationWho should I contact for questions or emergencies related to Durham County Detention communications?
For general, non-emergency questions, email feedback@durhamsheriff.org. For emergencies, call 911 or the facility’s listed emergency number.
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Did You Know?
Visitors must register before scheduling visits at Durham County Detention in NC. You can register online or use the kiosk located in the detention lobby.
This guide is based on feedback from 54 families and official facility documentation. Learn how we verify