How to visit, scheduling, dress code, and visitor requirements
Visiting at Durham County Detention starts with registration. Register online at https://durhamcountync.gtlvisitme.com/app or at the kiosk in the detention lobby, then save your visitor ID and password for future scheduling. In-person visits must be booked at least two days ahead but no more than seven days in advance. Arrive at least 30 minutes early, or your visit may be cancelled. The schedule is pod-based: Pods A and B visit Tuesday, Pods C and D visit Thursday, both from 4:00 p.m. to 7:30 p.m. Free video visitation runs Monday, Wednesday, Friday, Saturday, and Sunday from 9 a.m. to 12 p.m. and 4 p.m. to 7 p.m. You'll need to download the visitation app (Android devices are recommended). Visitors 18 and older need valid ID such as a government ID, passport, or student ID. Minors must be accompanied by a parent or guardian who is 18 or older.
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First visits can be stressful. A few small mistakes can stop you at the door. Use this checklist to confirm your visit, bring the right ID, and arrive with time to spare for check-in.
Durham County Detention runs a pod-based in-person visitation schedule. The day you can visit depends entirely on where your loved one is housed. Here's the breakdown of visiting days and hours, plus one exception that catches people off guard.
Visiting at Durham County Detention runs on a pod-based schedule, with firm limits on how many in-person visits an inmate can have each month. Here's how the days, times, and monthly caps work—plus what to know if you need to cancel or reschedule.
At Durham County Detention, in-person visiting times depend on your loved one’s housing pod. If they’re in Pod A or Pod B, the in-person visitation window is Tuesday from 4:00 PM to 7:30 PM.
Durham County’s in-person visit limits are pretty strict, so it helps to plan around them. Each inmate is allowed up to two in-person visits per month. For each visit session (one “visitation period”), the inmate can have up to three visitors at a time. There’s also a daily cap: an inmate is allowed one visitation period per day. That means you can’t stack multiple in-person sessions on the same day to “make up” for missed time—so choosing your dates carefully matters.
First time trying to visit? You'll need to register for an account before you can schedule anything.
Your first visit can feel overwhelming, but scheduling at Durham County Detention is straightforward once you know the requirements and timing rules.
Visiting at Durham County Detention is straightforward once you handle one setup step first. Register, then schedule the type of visit you want (in-person or video) based on the pod schedule.
Durham County Detention Facility offers video visitation as another way to stay connected with someone in custody. It’s an option you can use in addition to in-person visits — it doesn’t replace them — and the facility states that video visits are free.
Planning to visit someone at Durham County Detention? The most common check-in problem is simple: showing up without acceptable ID. Here's what the facility accepts.
A smooth visit comes down to two things: the right ID and enough time to check in. Here's what to bring—and what to leave at home—before heading to Durham County Detention.
Yes. You must register before scheduling a visit, either online or at the kiosk in the detention lobby. Save your visitor ID and password because you will need them to schedule online.
In-person visiting is pod-based: Pods A and B visit on Tuesday, and Pods C and D visit on Thursday, both from 4:00 p.m. to 7:30 p.m. Video visitation is available Monday, Wednesday, Friday, Saturday, and Sunday from 9 a.m. to 12 p.m. and 4 p.m. to 7 p.m.
Arrive at least 30 minutes before your scheduled visit. Late arrivals can lead to cancellation. If you need to cancel, do it at least one day in advance. Otherwise, the missed visit counts against the inmate's allowed visits. You can modify or cancel up to one day ahead.
Durham County Detention uses two different mailing addresses depending on what you're sending. Mix them up and your mail could be delayed or returned.
Want to send a care package to someone at Durham County Detention? iCare is the system you'll use to order gift packages online.
If you’re trying to get funds onto someone’s account at Durham County Detention, you have a few solid options. The methods below cover online, kiosk, phone, and mail—plus what to do if you need Money Intake help in person.
