Phone & Messaging
How to Get Detainee Information or Leave an Urgent Message at East Hidalgo
Call East Hidalgo Detention Center for detainee information or to relay an urgent message. Learn what details you need before you call.
Mail and Communication at East Hidalgo Detention Center
When you send a letter to a detainee at East Hidalgo Detention Center, include the last four digits of the detainee’s A-Number and your name and address. Incoming mail is screened for contraband, but it is not read when opened and is only inspected by the delivering officer. Detainees may seal and deposit outgoing letters in the provided receptacle. Facility staff route outgoing mail to the appropriate postal office within 24 hours after receiving it. If a detainee leaves or transfers, only legal mail is forwarded; general correspondence is returned to the sender. East Hidalgo Detention Center uses (956) 262-4142 for detainee information and urgent messages. To request information about someone housed there, you can call 24 hours a day. Have the person’s first and last names, any hyphenated names or aliases, date of birth and country of birth ready. Detained people cannot receive incoming calls. If you need to relay an urgent message, call the same number and leave the detained person’s full name and alien registration number. You must also provide your name and a telephone number where you can be reached. The detained person will be given your message.
Facility Information
- Detainees may seal outgoing letters and place them in the provided receptacle. Facility staff route outgoing mail to the appropriate postal office within 24 hours after receiving it.
- Detainees may purchase stamps and generally may send any amount of correspondence at their own expense. Detainees without financial support or funds in their facility account receive a postage allowance at government expense.
- You can call (956) 262-4142 at any time, 24 hours a day, to request information about someone housed at East Hidalgo Detention Center.
- People detained at East Hidalgo Detention Center cannot receive incoming calls.
- To relay an urgent message, call (956) 262-4142 and provide the detained person’s full name and alien registration number, plus your name and a telephone number where you can be reached.
Related Facility Guides
Common Questions
What information must I include on a letter to a detainee?
Include the last four digits of the detainee’s A-Number, along with your name and address.
Does the facility inspect incoming mail?
Incoming mail is screened for contraband. It is not read when opened and is only inspected by the delivering officer.
Will mail be forwarded if the detainee leaves or transfers?
Only legal mail is forwarded after a detainee leaves or transfers. General correspondence is marked “Return to Sender” and returned to the post office.
What happens if funds arrive in the mail?
Funds received through the mail are taken to the processing area and placed in the detainee’s account, and the processing officer provides a receipt. Detainees are cautioned not to have cash sent through the mail.
Can I call a detained person at East Hidalgo Detention Center?
No. Detained people cannot receive incoming calls. For an urgent message, call (956) 262-4142 and provide the detained person’s full name and alien registration number, along with your name and a telephone number where you can be reached. The detained person will be given your message.
How do I request information about someone housed at the facility?
Call (956) 262-4142. The information line is available 24 hours a day. Have the person’s first and last names, any hyphenated names or aliases, date of birth and country of birth ready.
What information do I need to leave an urgent message?
Call (956) 262-4142 and leave the detained person’s full name and alien registration number. You must also give your name and a telephone number where you can be reached.
General Guidance
For background information, read our general mail and communication guide. Facility instructions above take precedence.
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